I can't buy in game currency and it says to contact Microsoft support

I would recommend getting in touch with the support since they are the only ones that would be able to help in such case: Contact us | Xbox Support

Hiya MrDarkling,

Thank you for contacting Forum support.

Due to the platform and programming behind how to work billing into the console, currently Microsoft Currency is not able to buy BWC (Backwards compatible ) games.

On an Xbox one you may buy Xbox one games with Microsoft currency but not BWC games.

Although, if you own an Xbox 360 you may launch the 360 and use said currency to purchase the BWC games/content, then launch them on the Xbox one.

Hope this helps.

Ni you can contact support however what type of game is it

If it's a bc title then no currency doesn't work unless you have a credit card or a Xbox 360

And support cannot do anything about it

Xbix one and the website don't use currency for bc titles or 360 games

I do have a debit card as a payment method but it doesn't let me select that as a payment method ?

Thank you for your response though

only in supported country's

I'm in the UK ? I can't buy it on Microsofts site either as my security information is in the process of updating ?

Not sure why it's so difficult for me to purchase a game !

Hi, I think there is some problem at the moment as I also can not buy from 2 xboxones and a laptop I will try see if I can find out the issue f

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try to remove and re-add the card from your payment options. You can remove the payment method by doing the steps below.

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Payment & billing.

Select Payment options.

In the box that contains your current payment option, select the box that contains the trash can icon to Remove your payment method.

You can add it again by doing the steps below.

Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Payment & billing.

Select Payment options.

Select Add a new payment method.

Choose a payment option, and then follow the instructions to add or update your payment option.

Try purchasing the in-game currency again and see if it works.

If it's still not working, please try purchasing the in-game currency on a web browser through the Microsoft Store Xbox page on your computer and see if it works there.