I can’t buy games with my gift card,any help?

Raul Gonzalez1 · Feb 22, 2023

I buy a gift card,I redeem the code and I check on the payments and billings it s showing me I have 50€ available,but when I want to buy a game or something on the store doesn’t show the balance with the money nothing,someone can help me!!??

:)

Francia J.

Hi Raul, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It means that the Microsoft money currency that you have does not match the Microsoft Store region where you're trying to purchase the item.

In purchasing the account region, physical location, billing address, payment method, and Microsoft store region need to all match.

RainingRoses

Hi Picolas,

Sorry, I discussed this topic with another moderator and I realised that there may have been a misunderstanding from my side. I thought you redeemed a game code (which you can’t transfer to another account) and not a gift card like Microsoft balance.

So if it’s a gift card, then you actually can purchase any game as a gift and this is a possible workaround to transfer the game to another account. So the information provided by the virtual automated support agent was technically true.

Refer to the following support articles:

Help with giving digital games as gifts | Xbox Support

https://news.xbox.com/2020/11/20/how-to-buy-a-digital-game-as-a-gift-this-holiday/

If you’ve already purchased the game on the account with the gift card, you can request a refund and then purchase the game through the gift option.

Please let me know if I need to clarify anything here.

Sergfg81

Hi,

1- Game: X-com 2

2- I have 100 in my account, enough to pay the game.(gift card redeem)

3- I have the Gold live subscription.

With that, can’t buy the game...

Aaron Malone

So I can’t get my gift card back or anything that was $25 stolen from me for Xbox gift card is there any way y’all can find out what Xbox it was loaded to

XBF Eladio M

Hey cinnåmøn

Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to gift any item to a friend.

As per the article that covers
help with giving digital games as gifts, "virtual currencies can’t be sent as gifts."

The only other alternative, in this scenario, would have to have him purchase the currency on his end, by sending him an

Xbox gift card instead

I hope this was able to clear up any confusion this might have caused.

I can’t buy games with my gift card,any help?