I Cant buy games with my credit card in the xbox store

x MR PUNCHY x · Nov 7, 2018

Its been a month already since I cant buy any games in the XBOX store from my console. When I try to buy a game it shows an error message and I cant proceed. But my monthly xbox live gold suscription has been paid for years with the same credit card with
no problem at all, even now.

I´ve contacted xbox support for latin america. They couldn´t solve my problem (they even suggested me I should get a new credit card) and gave me a number [Mod Removed-Personal case number] to follow my case. They said my problem should
be solved within the next 5 days and I should receive an email with further information. I never received any email or phone call. I contacted them again several times with no solution for my problem. It´s been a month already, I want to spend money on XBOX
but I cant!

:)

Player552106962 · Nov 7, 2018

a problem with puchasing retrocompatible games

Hi everyone, i have an issue with my xbox store, i cant buy any retrocompatible game with my credit card, is there a way to buy by other means? ive bought xbox one games with my credict card so i dont see whats the problem...

Bloodshotpoet93 · Nov 7, 2018

Problems with credit card

hi i couldn't buy a video game in the xbox store with the credit card i always use. so i erased the credit card and try to add it again and now i cant add it too. please help -_- the credit card is ok and i bought a game 10 days ago. what's the problem
?.

XBF Diego M · Nov 7, 2018

Hey Mr. Punchy,

I'm sorry to hear about this issue being experienced not being able to buy any games on the Xbox. I'd be happy to try and help.

I would like to ask some clarifying questions first. Is this for Xbox One or Xbox 360 games or both?

When was the last time you were charged for your subscription?

Have you moved recently to another location?

One thing I recommend is to update your billing addresses and payment options. From

https://account.xbox.com/en-us/Settings/Home/ select "Change my billing address" and make sure all of that is up to date. Also from the same page, you can select "remove or add payment options" and I suggest to remove your credit card you are trying to
use and then re-add it. If you have any old payment cards on the account you no longer use or have, remove those as well.

We'll be looking forward to hearing from you!

XBF Diego M

Hey Mr. Punchy,

I'm sorry to hear about this issue being experienced not being able to buy any games on the Xbox. I'd be happy to try and help.

I would like to ask some clarifying questions first. Is this for Xbox One or Xbox 360 games or both?

When was the last time you were charged for your subscription?

Have you moved recently to another location?

One thing I recommend is to update your billing addresses and payment options. From

https://account.xbox.com/en-us/Settings/Home/ select "Change my billing address" and make sure all of that is up to date. Also from the same page, you can select "remove or add payment options" and I suggest to remove your credit card you are trying to
use and then re-add it. If you have any old payment cards on the account you no longer use or have, remove those as well.

We'll be looking forward to hearing from you!

victorious M

any one help please i deleted the old credit card and have the new you card active and linked to my xbox account but still i cant buy games

RoG WeirdDude

I cant buy games over 50 turkish liras with my credit card since november. I am trying to buy assasin's creed origins when its 88 liras but i cant. I spoke to bank and they said that has nothing to do with them. Please someone help me witg this
situation because discount is about to end.

Hello! Have you tried using a different card? Please make sure all the information you are entering is correct.

ThePouchBear

I had this problem with my Playstation network account. I had to buy gift cards and use those for game purchases. It's not the most convenient, but that is the only payment method that works for me on my PS account. Never had a similar issue with Microsoft
though.

EmreDemir4

I cant buy games over 50 turkish liras with my credit card since november. I am trying to buy assasin's creed origins when its 88 liras but i cant. I spoke to bank and they said that has nothing to do with them. Please someone help me witg this
situation because discount is about to end.

Hello! Have you tried using a different card? Please make sure all the information you are entering is correct.

Yes i tried and all the information is correct i checked them. I saw so many other people in Turkey cant buy anything from microsoft store because of this problem.

I Cant buy games with my credit card in the xbox store