I can't buy game pass

Since it starts a recurring subscription, you have to either also have a credit card/Paypal on file or enough funds in your account for the next payment as well, even if you plan on turning off auto-renewal.

Hello, you need to use a debit/credit card or paypal to purchase.

I would also try to make sure that you are only trying to get the one month worth, and not the other monthly packages they offer.

Hello Sir Mono,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that you are having issue purchasing an Xbox Game Pass subscription due to an error. The issue you are describing is best addressed to our live support channel where our advocates have the tool to check account and able to check what is causing the issue. Let us help you how to reach them. Follow the steps to reach our dedicated support team below:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use to check the available contact times of the support.
  
• Select the "Contact Us" button
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
  
• If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
  
  > Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  

We are positive that you’ll get more relevant information and best resolution to your concern. We will be closing this thread here in community forum because we cannot do more than what the dedicated support team can do to help resolve your concern.

Sincerely,



Microsoft Community Moderator

Since it starts a recurrent subscription, it requires that you either have enough funds in your account to cover the next payment or you have a credit card/Paypal on file as well. You will only be charged the $10 up front.