I can't buy anything for the money I have topped up

Miszczpradur · Sep 18, 2019

Why, despite the fact that I entered the code through which I topped up my Microsoft account, I can not buy anything for it? In the sense I have no option to pay with the money I have topped up. I can
only choose Credit / Debit Card, PayPal and mobile phone.

:)

Miszczpradur

Yes since it is a subscription that has to be payed monthly you will have to have an billing address set up and a debit card so in case your money on your account runs out the subscription will be payed you can cance it after the first payment but
you still need a credit or debit card or paypal

Ok, I understand, thank you for your help.

Miszczpradur

Have you set up a billing address? or you may have outstanding accounts

No, I haven't set it up. Is that necessary? And I don't know anything about outstanding accounts.

ScheduledAbyss8

Have you set up a billing address? or you may have outstanding accounts

kev edin

Silly question do you have any out standing money due to Microsoft. It would make you register a card 🤔

XBF Felixx P

Hey there
Miszczpradur!

Thank you for letting us know that we were able to answer your question today. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues, please feel free to come back to the Xbox Forums for
further assistance and create a new thread. We will be more than happy to assist.

Thank you again and have a great day!

Happy gaming!

Felix

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I can't buy anything for the money I have topped up