i cant buy a game

Hi there, if you're experiencing trouble making purchases due to a change with your account information, we recommend reaching out to
chat support to explore your options on this further.

If it is saying to contact support you would need to contact them by going to support.xbox.com/contact-us

Do you have a Xbox subscription suspension?

Xbox support will not call you from a request on the forums. You would have to request a callback by using the Contact us portal
on our support site.

I usually get the message if I accidentally visit the store page with a different country setting than the country of my payment method.

For example, my Credit Card is from Germany, but if I follow links from Major Nelson blog to the store page, I often get the US store, and when I try to buy a game from the US store with my German credit card, I get that error.

But to help you better, we'd need more information: What are you trying to buy, what country are you from, and what language and country setting are you using on the website or your Xbox console or your account?

Hi there,

The best way to reach Live Support would be here:
https://support.xbox.com/

Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support