I can't apply for a case review

Discus and support I can't apply for a case review in XBoX on Consoles to solve the problem; I got a ban on august 27 and i was told it ends December 7 and I wanted to get it de grade but I can't apply for a case review. It doesn't give me the... Discussion in 'XBoX on Consoles' started by OGDarkmoon41311, Sep 26, 2017.

  1. OGDarkmoon41311
    OGDarkmoon41311 Guest

    I can't apply for a case review


    I got a ban on august 27 and i was told it ends December 7 and I wanted to get it de grade but I can't apply for a case review. It doesn't give me the option for a case review. Please help

    :)
     
    OGDarkmoon41311, Sep 26, 2017
    #1
  2. T0xic Caramel
    T0xic Caramel Guest
    Can't apply for a case review

    I've been trying to apply for a case review on my account for 3 days now and have been getting no help from the support people I talk to and none of them know what's wrong either. I click on apply for review, agree to the terms and it just sends me back
    to the home page. There's no error code, I've tried different browsers, different devices, and one support person I was talking to decided to get smart and tell me to restart my pc. This is ridiculous that I can't get rid of a false claim that isn't letting
    me use my Xbox
     
    T0xic Caramel, Sep 26, 2017
    #2
  3. Miss Bijoux
    Miss Bijoux Guest
    Can't apply for a case review

    Hey there Cryo -

    When you check your reputation on the
    Xbox Live Enforcement     site, what is the end date on your suspension? If it's a 24 hour suspension, those are not eligible for case reviews and will roll off automatically. We are unable to assist or speculate with any actions taken by the Enforcement team.
    All the information can be found on the site linked above.

    Thanks for understanding.
     
    Miss Bijoux, Sep 26, 2017
    #3
  4. Internet Expert
    Internet Expert Guest

    I can't apply for a case review

    Any Enforcement action is only handled on the
    Xbox Enforcement website    , which you have likely visited by now.

    If a case review option is not available for you, then there is unfortunately nothing else that can be done about your suspension.

    The forums and customer support are unable to help you, as neither outlet have access to Enforcement records.
     
    Internet Expert, Sep 27, 2017
    #4
  5. Internet Expert Win User

    I can't apply for a case review

    Any Enforcement action is only handled on the
    Xbox Enforcement website    , which you have likely visited by now.

    If a case review option is not available for you, then there is unfortunately nothing else that can be done about your suspension.

    The forums and customer support are unable to help you, as neither outlet have access to Enforcement records.
  6. slycam47 Win User

    Can't apply for a Case Review

    Wow okay, that's interesting about a year ago I was playing with a random guy that kept bragging about his underage stash in game chat (Whether or not he was lying & trolling, I am unsure) and I messaged him to stop telling me about it and that he was
    sick and needed help. I reported him never got an update, then within a few days I got a ban for sending that message to that guy. Even though in that message I stated that he is the one talking about it. That message was much clearer then this current one
    since it stated what he had and what he was doing. That's why I assumed it was an algorithm since the key words in that message I used were "child porn" and "your sick and need help". Is there anyway to contact the enforcement team to ask them to update or
    double check their current investigation guidelines/techniques for future cases?
  7. Miss Bijoux Win User

    Can't apply for case review

    Hey there -

    If you recently received an Xbox Live Enforcement action on your account regarding Game DVR content, you would have received an email on your Microsoft account attached to your Gamertag.

    We don't have any further information to share on their behalf. If you run into any other support related issues, feel free to post up a new thread.

    --------------------------------------

    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines
    and if you're a member of the Xbox Insider Program, check out the
    Xbox Insider Program Forums for help with Insider Program troubleshooting.
  8. M3tal Daz3 Win User

    Can't apply for case review

    You can't file for a case review regarding a suspension that was decided 12 months before.

    For more info: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6
  9. slycam47 Win User

    Can't apply for a Case Review

    Thank you for your response!!! I will keep that in mind down the road, so basically the Algorythm saw that and just assumed. Doesn't that seem flawed then?
Thema:

I can't apply for a case review

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