I can't add my debit card

Suranjan Roy Chowdhury · Jul 21, 2020

Hi My Name is and i can't add my debit card it's say check the info you entered.its doesn't match the info for this card same card i add been before.I go to the bank ask any problem this card bank says ita all ok and all services
are enabled.Its benn 5 days in row i unable to add my debit card please help me any one know the solution thank you.

Regards

Suranjan

:)

XBF Leo G

Hello MrDimlnBlue,

Thank you for bringing this issue to our attention. We recommend attempting to add a different payment instrument to the account. If you would like to use the payment instrument that is failing to be added to the account, we recommend contacting the
Xbox support team. The support team will be able to access the account, and investigate the issue with the payment instrument. We will provide steps on how to contact the support
team. Be sure to let us know the results!

Click the support link we provided
Select Billing & accounts in the category area
Select See other options
Select Payment & billing
Select Show contact options
Select Request a call from Support

Rostom L

Thanks for confirming. Since it cannot be added to another Microsoft account, the issue here must be on your card - possible that it's not supported in Microsoft/Xbox or the issue is within your bank. Try to contact your bank regarding this matter.

On the other hand, if you have a different card or even a prepaid credit card, you may try to add it on your account.

Yusril Zubaydi

PC Gamepass is supported at my country and PayPal is not supported for Indonesia. I already try to my other account but still have the same issue. Everything is already correct but they still not accept my debit card.

{Parity}

You might try contacting support directly to see if they can provide and additional details. Use this
LINK. Some banks don't allow those types of purchase when using one of their cards.

Smuroh

Hi Suranjan,

This is most likely not the best platform to be asking about payment details (or issue with it) as its just community based, the better way is to go through support directly that way your info will be more secure and you will have direct support.

Here is the link to go to: https://support.xbox.com/contact-us

I can't add my debit card