I CANT ADD BILLING INFORMATION!!

Discus and support I CANT ADD BILLING INFORMATION!! in XBoX Games and Apps to solve the problem; What the hell? Is it because i havent add any credit card nor a bank account? Cause i got the money on paypal and when i want to buy a game i need to... Discussion in 'XBoX Games and Apps' started by xCheessY, Jan 19, 2016.

  1. xCheessY
    xCheessY Guest

    I CANT ADD BILLING INFORMATION!!


    What the hell? Is it because i havent add any credit card nor a bank account? Cause i got the money on paypal and when i want to buy a game i need to add my billing information i add everything correctly and i keeps saying i post my postal code wrong help
    someone please? Could this be because i live in baltic states?

    :)
     
    xCheessY, Jan 19, 2016
    #1
  2. Goooner1
    Goooner1 Guest
    Add Billing Information

    Some more info -

    What am I trying to buy? - happens with anything I try to buy

    Console set to UK, trying to by from UK.

    Error - add billing information to continue.

    Have checked MS Commerce, no issues with my account that I can see.

    If I click on ads billing info, my address and phone number are already populated, then let's you click save and continue, but gives you no option to add any sort of payment method, it just takes you back to the beginning.

    If I keep retrying the purchase, eventually it may work, with all my original billing info in place.
     
    Goooner1, Jan 19, 2016
    #2
  3. Goooner1
    Goooner1 Guest
    Add Billing Information

    Well judging by the lack of response, you guys are ok with me not being able to buy anything from you.
     
    Goooner1, Jan 19, 2016
    #3
  4. {Parity}
    {Parity} Guest

    I CANT ADD BILLING INFORMATION!!

    {Parity}, Jan 19, 2016
    #4
  5. {Parity} Win User

    I CANT ADD BILLING INFORMATION!!

  6. Goooner1 Win User

    Add Billing Information

    Well judging by the lack of response, you guys are ok with me not being able to buy anything from you.
  7. Goooner1 Win User

    Add Billing Information

    Some more info -

    What am I trying to buy? - happens with anything I try to buy

    Console set to UK, trying to by from UK.

    Error - add billing information to continue.

    Have checked MS Commerce, no issues with my account that I can see.

    If I click on ads billing info, my address and phone number are already populated, then let's you click save and continue, but gives you no option to add any sort of payment method, it just takes you back to the beginning.

    If I keep retrying the purchase, eventually it may work, with all my original billing info in place.
  8. Misses Quinzel Win User

    I cant change my billing information.

    Hey there, LegacyGorgon5! I'm very sorry to see you are running into issues! This thread is over a year old. Phone or chat support are the only ones that will be able to help you out in this situation. Please try contacting them again by using the link posted
    above. If you need assistance with any other support issues, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums. :)
  9. HassanB Win User

    I cant change my billing information.

    Hello,

    This usually happens when you have an invalid/expired card on file in conjunction with automatic renewal on the account. Microsoft has tried to charge the card but couldn't so you end up in sort of a weird situation. You can try to visit the Microsoft Commerce
    & Billing site here and try to update the payment options there.

    If that doesn't work either then you'll need to contact phone support directly.
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I CANT ADD BILLING INFORMATION!!

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