I can’t add any new accounts or sign into a new account on my xbox

I am unable to attempt to add a new account or sign into a new account. I can sign into accounts already on my Xbox

Hi there! This is Virginia O.

I understand that you want to sign into your Xbox.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please change your password before you try signing in to your Xbox.

Go to https://account.microsoft.com>;; Security> Change my password.

Kindly try to sign in after changing your password.

If incase it won't work, please turn on your two-step verification by going to https://account.microsoft.com>;; Security> two-step verification> Turn on.

When it is fully on, please test it out and sign in to the Xbox.

If it will still not work, kindly turn off your Xbox. Unplug all the cables connected to it. Leave it at rest for 2 minutes. Plug in all the cables back and then turn on your Xbox.

Let us turn off your two-step verification first before signing in.

Sign in to https://account.microsoft.com>;; Security> two-step verification> Turn Off.

Once done, kindly try to sign in to your account.

Thank you for your cooperation.

Try to make a hard reset by holding down the power button until the system shuts down.

Then unplug the power cable from the outlet for 30 seconds and plug it back in and power on the console that might help.

Make sure your internet is working properly, and check if the problem is with xbox live.

Next time, copy the error code or message displayed.

Hi!

Hope this helps

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one