I can't add a new payment method.

Hi! My name is Ben an Independent advisor and an Xbox gamer. Hope you are doing well!

With regards to your issue, have you somehow tried using a different device to add your payment? I suggest to try using a different device or browser then add it to your Microsoft account via https://account.microsoft.com/billing/payments page. If you still cannot add your card, try adding your billing address first or edit it via https://account.microsoft.com/billing/addresses

Then make sure the address is correct and same one as the payment you are trying to use.

Feel free to post back here if you still have problems and we will try to assist you further with the best of our knowledge.

Kind regards,

Ben

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Nguyễn

Where are you physically located? (Country)

Your Microsoft account and payment region are the same as your physical location?

Double check your account region here:

https://account.microsoft.com/profile

Please be honest, this is very important

Thanks you
And what about the billing address? Is the same as the one in your bank statement?

Also, may I know where are you trying to add your payment method (I mean, Xbox, PC, web browser) and what are you trying to purchase?

Both my account region and my payment region are Vietnam. The problem is when I add payment, the checker said that my card information is wrong despite I type-in what write in my card correctly multiple time(card holder and CVV).

Probably this can be a reason (maybe the system is not able to verify correctly the billing address)

Please try using a completely different debit or credit card to see if that helps