I cant' activate gampass free month that came with an Acer notebook

Branco230 · Aug 20, 2021

I bought an Acer notebook which came with a free month of Gamepass for PC. I can see in the Microsoft Store app a section that says "Included with the device".

There it has the option to acquire, but after I click that, and confirm my credit card (which is already in the store since I have Office 365) it shows an error saying that "Something went wrong" and a code:

QXHu28SyUkmR94ZT.47.8.12

It says to ask for support here, but I couldn't find anything similar.

Does anyone knows how to solve it? I must redeem the code until September 30th.

:)

XBF Mohammed C

I would recommend contacting the support through: Contact us | Xbox Support

They should be able to clear this up for you!

XBF Mohammed C

You are most welcome at anytime!

edog12

I kinda have the same problem. I bought an Acer and w/ it came 1 free month of gamepass. When I click claim, it just closes the microsoft store, and nothing happens.

AlfredSmith7

Oh, ok. I was hoping that it was for PC gampass too, thanks for the help! Little disappointing that its 3 months free trial, on the spotify premium instead of 3 months free.

_Alex_99

Hi

I buy last night the same game, and doenst work.

This is my notebook

ACER Gaming Notebook Aspire 5, R7-4700U, 16GB RAM, 1TB SSD, Radeon™ RX640, 15.6 Zoll FHD, silber

can you maybe help me please,

thank you

I cant' activate gampass free month that came with an Acer notebook