I can't access the family organisers email and password. How can I remove someone from the...

Hi! i went to that first link and tried to remove him to re-add him but it says the following :

You can't remove ***** from the family group

Family members under statutory age need an adult's consent to join a family group. Only the adult that granted consent for Dylan can remove this family member. Ask the family organiser who granted Dylan consent to remove Dylan from the family group.

the daft thing about that is im the person it my email i have to sign in i put him on it

Hi there,

Im not sure how he did it, but my 14yr old son has changed his Microsoft Family account setting to ‘organiser’. Is there a step by step guide on how to change it back without having to completely delete his profile and achievements?

I’ve added myself back in as another organiser on a different new profile with the intention of removing his status (as i know all the logins etc ),but every time i try to ‘remove’ him it says i need to amend the permissions for my other childrens accounts
with no clear method of doing so.

can anyone help?

Thanks

I've just had this exact problem with my son! The easiest way to do it is to just delete his profile, but that, although it would teach him a lesson, does seem a little harsh - he has worked hard building up his game achievements, for instance. All you need
to know is that he / you have access to the email account that acts as the log in for his profile. First of all, change your password for your account log in - he probably knows this & this is how he's altered his status from member to organiser in the first
place!

So, after that, what I did was this-

1. Log in to microsoft family using your organiser profile.

2. Click on your profile and go down to family members.

3. Remove his profile from the family.

4. Go back and add a new member to the family.

5. Add his email address to add him back in as a member of the family albeit as a new member.

6. Make sure that you select him as "member" rather than "organiser".

7. He will get an email invite to join back into the family, then you approve that using your credentials.

8. He should now be in as a member, but not an organiser.

Hope this helps!

Take care & stay safe.

This has also happened to me too and I no longer have access to the adults account email or password so how can i take the restrictions off? I already tried to remove myself from the family but there is no option for me to do so.

Hi, my issue is that I have been assigned to a family with someone I don't know, so it's impossible to get removed from the family. I must be a child account since I can't access any multiplayer games or remove myself from the family.

What a load of [mod removed]. How does this system work if someone uses the same ID as you?! I can't wait 30 days , and I can't access my own profile. Apparently this stupid account I'm on has the same email AND password as my own, and it's pissing me off.
It's absolute *** that you can't delete an account.