I can't access my Xbox Live profile or my Personal Settings

Discus and support I can't access my Xbox Live profile or my Personal Settings in XBoX Accessibility to solve the problem; When I open my Xbox Live account I get sent to the Family and Online Safety page, if I try to access the Xbox settings it sends me to the same page! I... Discussion in 'XBoX Accessibility' started by filipasca, Jun 5, 2020.

  1. filipasca
    filipasca Guest

    I can't access my Xbox Live profile or my Personal Settings


    When I open my Xbox Live account I get sent to the Family and Online Safety page, if I try to access the Xbox settings it sends me to the same page! I have recently left my Microsoft Family group and now I just can't get to anything on Xbox live apart
    from the stupid Family and Online Safety page.

    :)
     
    filipasca, Jun 5, 2020
    #1
  2. Jayhab4real Win User

    I can't access my Xbox Live profile or my Personal Settings

    Are you still a minor? If so thise settings would only be visible from an adult account.

    If you are now an adult, and your account is still a child, it needs upgrading to an adult account:

    After you reach the age of adulthood (which varies by country and region), you can promote a child account to an adult account. This promotion removes the Family Settings and Xbox Live restrictions.

    To promote a child account to an adult account

    • Sign in to Xbox Live by using the account that you want to change.
    • Go to Settings and then select Account.
    • Select Promote Child Account.
      Note This option is available only if the date of birth for the account indicates that you have reached the age of adulthood (18 in the United Kingdom). The legal adult age varies by country and region. The age of an account owner is calculated
      by using the date of birth provided when the account was created. This date cannot be changed. If you entered an incorrect date of birth when you created the account, your only option is to create a new account using the correct date of birth.
    • Follow the on-screen instructions to promote the account.
  3. steeledwand7664 Win User

    I can't access my Xbox Live profile or my Personal Settings

    This happens when your DOB on your account when it was originally setup was set to being under the age of majority (18 in most countries) and it is still under that age.

    By law any account under the age of majority is required to be in a family as a child account.

    There is no way to change this once it is entered in the Xbox system will see that DOB as the DOB for the account.

    You are going to have to either put yourself back into the family you say you removed yourself from or create a new account with an adult account and add your account to that family.
  4. IgTerminals Win User

    Locked out of account info and online gaming on XBOXONE.

    Tried hard reset and restarting console just incase, no joy. Can't access profile, store, xbox live, account settings on console.

    What happens to game saves if I delete my profile?
  5. CryingHero Win User

    I can't access my profile settings on my xbox account.

    Is your account a child account and you're trying to acces the privacy settings from there?
  6. Dermont Win User

    Sign in error: 0x8007000E

    My problem: Can not sign in and I receive this error code : 0x80\7000E

    Note, I can not sign in. Therefore,

    I CANNOT ACCESS ANY SETTINGS FOR MY PROFILE.

    When I say I cannot sign in, I'm referring to my profile. Not Xbox live. In order to even access the Preview setting's I would need to sign in to my profile. I can't do this.

    Do you understand our conundrum?

    Solutions? Gimme solutions. :S
Thema:

I can't access my Xbox Live profile or my Personal Settings

Loading...
  1. I can't access my Xbox Live profile or my Personal Settings - Similar Threads - can't access Live

  2. Can't access to my live account it says the was a problem I must try later

    in XBoX Games and Apps
    Can't access to my live account it says the was a problem I must try later: What is the problem I can't access to my Xbox 360 live MOVED FROM Bing / Other b81f3f0a-e003-4eae-a783-b18c93b80a86
  3. I can't access my xbox live account online because I don't have access to the email it was...

    in XBoX on Windows
    I can't access my xbox live account online because I don't have access to the email it was...: My xbox live account was created many years ago and I can no longer access the email associated with it as it was my dad's email for his old job. I don't know the password and I can't recover it...
  4. I can't access my Microsoft live account. I have submitted account recovery requests...

    in XBoX Accessibility
    I can't access my Microsoft live account. I have submitted account recovery requests...: Soooo I am lacked out of my Microsoft account (email). I have tried submitting multiple account recovery requests unsuccessfully. I have Xbox live, I'm paying for his at the moment and can't...
  5. Why does microsoft deliberately make it difficult to access support. I can't do Live chat...

    in XBoX Accessibility
    Why does microsoft deliberately make it difficult to access support. I can't do Live chat...: Xbox support is deliberately trying to make us not use it. I have been trying to reach a live chat agent for the past 20 minutes but the endless circles deliberately deny me it, All i have is the...
  6. I have Xbox game pass and I can't access my Xbox live

    in XBoX Games and Apps
    I have Xbox game pass and I can't access my Xbox live: I need help please if you can help me out efe7f754-bf5f-4422-bf8f-2036a08c9bd8
  7. Can't access my x box live account for almost two weeks now

    in XBoX Accessibility
    Can't access my x box live account for almost two weeks now: Hi, when I try to access my account through the app I get this error message 0x80048504. I tried reinstalling but that didn't do anything. Considering that I got this through a promotional offer...
  8. Can't access 360 Live via Backwards Compatibility or Xbox 360

    in XBoX on Consoles
    Can't access 360 Live via Backwards Compatibility or Xbox 360: As the subject says, I can't access the Xbox 360 version of Live on either my Series X or Xbox 360. I've tried deleting profiles, clearing my local 360 storage, switching my wifi from my router to...
  9. My old email account got compromised months ago and I still can't access my Xbox Live account

    in XBoX Accessibility
    My old email account got compromised months ago and I still can't access my Xbox Live account: As the title states, an old email address (which I was able to recover in a relatively short time) got compromised months ago. All accounts tied to this email were also compromised, including my...
  10. Can't access to Minecraft via Xbox Live Error: 0x87DD0003

    in XBoX Games and Apps
    Can't access to Minecraft via Xbox Live Error: 0x87DD0003: It's been hours that I can't play Minecraft due to 0x87DD0003 error. May someone help me? I am logged in with my Microsft Account. 3d78dd24-05a1-4f48-a7ae-025199f52bcf