I can't access my privacy settings due to being in a family

Hi Kyra, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Your Xbox account age starts from the Date of Birth you entered when creating your profile online.

Once you hit 18, it becomes an adult account automatically. Just make sure your birthday on the account is correct.

You can check it here: https://support.microsoft.com/accou...-account-837badbc-999e-54d2-2617-d19206b9540a

If your Date of Birth is correct, try adding a payment method and billing information to your Microsoft Account.

Sign in to the Microsoft account you want to update.

https://account.microsoft.com/

Go to Payment & billing and select Payment options.

You can add or edit payment options here.

If that still does not work, the best course of action is to contact Support and provide the necessary information to validate your date of birth.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Source:

https://support.xbox.com/help/subsc...es/manage-payment-options-and-billing-address

Yep, I've tried all of those. Or more precisely, I've tried changing my privacy and family settings on Xbox.com.

When I try and access privacy settings on my Xbox, I get "Status code: 80072741-a76bc0d7-41c9f076".

When I try and access family settings on my Xbox, I get "Status code: 80072741-a9a501a4-583a0b48".

I can download the content off of Xbox.com, but the problem is I still can't access the rest of the Marketplace.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your Minecraft game problem.

Do you have access to this privacy settings page here and can make changes:

https://account.xbox.com/settings

If you do not have access to this, it is due to the account being a child account and settings cannot be changed if the account is not an adult account.

Try checking if you have a family set up on your family page here:

https://account.microsoft.com/family

If you do not have one, you would need to create an adult or use any adult account to add you under family so that they can change your settings for you.

Once you are done adding it to a family from an adult account, you just have to access the adult account and access the privacy settings so it can make changes to your privacy settings.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

I believe that your account should be added to a family group, as apparently, you are not able to access the privacy page due to this. Only a person responsible for you will be able to access the page.

When this happens, it means you are on a child account. Microsoft considers all accounts under the age of 21 as child accounts and the privacy settings page is inaccessible for them by default.

To change your privacy settings, you will need a parent/adult account. They will need to add you to their family group as a "Member" and then go to this page and activate these settings for you.

Details are described here in the "Manage settings on Xbox.com" tab and in the "Manage a member's online privacy and security settings" sub-tab

https://support.xbox.com/en-US/help/family-onli...

https://support.xbox.com/en-US/help/family-onli...

*Thank you in advance for contacting us, I hope this can help you.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Cole

These restrictions appears because you're using / you have a child account.
In order to change your privacy settings you need to join to a family group where an adult exists and only an adult account can change your restrictions until you reach 18 or 21 years (depending on the adulthood established in your country)