I can't access my Mojang account to migrate to Microsoft

Discus and support I can't access my Mojang account to migrate to Microsoft in XBoX Accessibility to solve the problem; I don't understand why it's having this issue and it just repeatedly says "Oops! Looks like something went wrong. Please go back and try again. If you... Discussion in 'XBoX Accessibility' started by FeralMacaroni, Nov 6, 2021.

  1. I can't access my Mojang account to migrate to Microsoft


    I don't understand why it's having this issue and it just repeatedly says "Oops! Looks like something went wrong. Please go back and try again. If you keep getting this error contact customer support to get further help." and then I go to the customer support and get zero answers for my issue. I'm just trying to access my Mojang account to migrate but it will not allow me to for unknown reasons. It's stressing me out such a high amount please send me any sort of help. Also at the bottom of the screen it just has an unending loading screen.

    :)
     
    FeralMacaroni, Nov 6, 2021
    #1
  2. Ricardo Lechuga Win User

    Minecraft migration

    That's normal, you can't access the old Mojang account after the migration, you need to use the email you used to migrate the Mojang account to, in the launcher you need to select Minecraft Java and then Microsoft login and then use the email you use during the migration process
  3. Ricardo Lechuga Win User

    Messed up mojang account migration (minecraft)

    Hi Lusidly! My name is Ricardo an independent advisor ready to help you with this situation!

    To migrate the account you should have access to the account that you are using, you can't migrate your Mojang account if you don't have access to the Microsoft account, once the Migration it's done the email can't be changed, according to the migration FAQs

    https://help.minecraft.net/hc/en-us/articles/44...

    [​IMG]
  4. Roflnomish Win User

    recover old compromised minecraft account

    That's the issue, it wasn't linked to a Microsoft account at the time, as it was hacked in 2021, before the migration stuff which came about in 2023 or so. Thats why I tried to go via mojang themseleves at first, but as I say they just pass off any and all account issues to Microsoft now. Then when I got the new account, which used my current Microsoft account (the one I'm posting these support messages through), which uses the same email address that the old mojang account used. So it's unfortunately not a case of regaining access to a Microsoft account, I'd need to be able to access the old mojang account which I'm pretty sure I can't do that anymore, that is why I asked about migrating the username over, as I don't believe the old account was ever migrated in the first place and so shouldn't be an active account anymore as you can't play on mojang accounts?
  5. redpenblackpen Win User

    Minecraft won't accept Microsoft account

    The Minecraft migration from Mojang is on a separate Microsoft account. How can I access my purchase?
  6. BlueJayBeautie Win User

    Mojang Account Migration Failure

    Thank you Sam but that is what I am doing... I'm attaching my already existing Microsoft accounts to Minecraft and both of the accounts are telling me that they do not have the game. After I migrated my Mojang account to the Microsoft account using the same email. After I Migrated my Mojang account I followed the instructions to press the "< go back" prompt and I did then sign in using the Microsoft account not the Mojang one which I did and I successfully signed on but I can't do anything because the account is telling me that I don't own the game. I however did Migrate and even got the confirmation email on that email as well.

    Something of note is that when I signed in on my Microsoft accounts I am being prompted to change accounts to my Mojang account to play the full game when I've already migrated and cannot access the account because it is supposed to be combined with the account signed in with.
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I can't access my Mojang account to migrate to Microsoft

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