I can't access my Microsoft account

Hi Larry! I'm more than happy to help you!

If I may ask, may I know the exact error message/codes upon attempting to sign in to your Microsoft account?

Are you trying to sign in to your Xbox console, is that right?

Kindly try to sign in on account.microsoft.com to see if it works.

If you forgot your account password, I would highly recommend you submit a recovery request via the account recovery web form:

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

You will also need an active alternate email where you can be contacted. Don't worry, this might take a little of your time but it's definitely worth it.

Note: Try to fill out the form on where you frequently use or usually sign in your account.

After submitting the form, you will be contacted on your contact alternate email within normally 1-2 hours maximum time of 24 hours. Once they validate your account, you will receive a reset password link that will take you back access to your account.

You may also check this link for reference:

https://answers.microsoft.com/thread/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

It's not that I don't have access to my Microsoft account. The fact that I can't unlink my Microsoft account that's connected to something that I can't unlink without knowing where to start.

My name is Fernando I'm an independent consultant, I'm happy to help

If they enabled Cloud Backup on their previous device, they can use their previous backup to recover their account credentials on a new iOS or Android device. For more information, see Backup and Recover Account Credentials with Authenticator.

https://support.microsoft.com/en-us...ator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Add the Authenticator to a new device will not automatically remove the app from the previous device. Even deleting the app from the old device is not enough. You will need to delete the app from the previous device AND inform Microsoft or your organization about unregistering the previous device as well as forgetting it.

To remove the app from a device using a personal Microsoft account, go to the 2-step verification area of the Account Security page and choose to disable verification from the old device. To remove the app from a device using a work or school microsoft account , go to the 2-Step

Verification area of your My Apps page or your organization's company portal to turn off old device verification

I hope I helped and see you soon.

Yes, Can't even access the Authenticator it login me out all my devices that connect to Microsoft I can still access my email for code but don't option for that.

Hello Ryle how are you?

My name is Ezequiel I'm an Independent Consultant.

Are you not getting the verification code on your new number?