I can't access my account on NBA2k2022..... all my created players are missing or can't be...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

For cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

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"POWERCYCLE CONSOLE​​​

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1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​"

Their website has even bigger problems.

I bought the game on Amazon. I can't access any of the secure areas of their website without disabling my router firewall which includes the "create account" area. Can't create an account, can't enter key, can't play game. Out 60 bucks.

No you don't example is nba2k2022 I played with my friend on xbox one and he has a series s

I'm having the same problem a well. I also can't access my created player. It shows my game file on the home screen but when I try to load it, it says that there its no file found.

OK so here is the steps you need to take.

1. go to account.live.com/acsr when going through the steps to try and recover your account and it wants to send an email to verify ownership of your account (which you no longer have access to) it will also give you an option that you no longer have access
to this email you will click on that.

2. it will then ask you for an alternate email that you do not have access to and verify that you do have access to that email.

3. it will then start asking you questions about your account. as an example.

previous passwords you may have used.

if you have ever used skype, outlook, xbox, with the account.

if you have ever purchased anything with the account.

basically questions that only the owner of the account would know

If you answer enough of them correctly the account recovery will then send you an email to your alternate email address with a link to reset your password.

at which point with the new password you will then be able to go in and change the Security proof (verification email or phone number) email to one that you do have keep this in mind if you only have access to the sign in email and password it will allow
you to change the security proof to something new but will lock your account out of doing anything that requires a security proof for 30 days before the change takes affect now you will be able to sign into your account and play your games just wont be able
to change emails, phone numbers or anything that requires a verification code sent to you.

Now if you do not answer enough of those questions correctly the account recovery team will also send you a message letting you know that.

IF YOU HAVE A CONSOLE that your profile was on previously and you received the email saying you didnt provide them with enough info you can then contact xbox support by going to support.xbox.com/contact-us they will then get a reference number from you that
is on the email saying that you didnt provide them with enough information also a console id off the console that your profile was on previously and some information about your account and the leingth of time it was on that console and approximate month and
year the profile was first put on that console and the support team will escalate it up to the account recovery team with that info and they can look at that and determine if its close enough to send you a password reset link.

Keep in mind in before you contact xbox support you HAVE to try and fill the form out yourself at account.live.com/acsr AND have received the email from the account recovery team saying you didnt provide them with enough information so that you can give
the support team that reference number at the bottom. AND you have to HAVE a console in your presence that your profile was on previously to get the console ID off of it.