I can't access EA Play after subscribing to Ultimate Xbox Game Pass

Discus and support I can't access EA Play after subscribing to Ultimate Xbox Game Pass in XBoX on Windows to solve the problem; I am incredibly disappointed with Microsoft. I subscribed to the Ultimate Xbox Game Pass largely because it advertised to include the EA Play... Discussion in 'XBoX on Windows' started by NicoDorito, Feb 6, 2021.

  1. NicoDorito
    NicoDorito Guest

    I can't access EA Play after subscribing to Ultimate Xbox Game Pass


    I am incredibly disappointed with Microsoft. I subscribed to the Ultimate Xbox Game Pass largely because it advertised to include the EA Play subscription, as seen on the following images:


    I can't access EA Play after subscribing to Ultimate Xbox Game Pass [​IMG]


    https://www.xbox.com/en-US/xbox-game-pass


    I can't access EA Play after subscribing to Ultimate Xbox Game Pass [​IMG]


    https://help.ea.com/en/help/ea-play/ea-play-and-xbox-game-pass/

    (I am Brazilian, but the Brazilian version of these websites says the very same thing.)

    Now, trough an extremely annoying series of link after link, I find my way to having to download the EA Play app. It is further specified here that the ultimate game pass works with said app ONLY, and NOT Origin:


    I can't access EA Play after subscribing to Ultimate Xbox Game Pass [​IMG]


    https://help.ea.com/en/help/ea-play/ea-play-and-xbox-game-pass/

    Alright, I downloaded it. As I try to activate my EA Play subscription... Surprise! I can't. Here's the message I got:


    I can't access EA Play after subscribing to Ultimate Xbox Game Pass [​IMG]


    Translating(you can check with google translate if you don't believe me):

    "Soon: Subscription Registration

    The registration for the EA Play subscription is not available for EA Desktop in your location. The good news is that you can get your signature in Origin.com"

    Obviously the origin link doesn't work as stated above, it requires you to buy a different subscription.

    I was promised an EA Play subscription, in very clear terms. I wasn't promised a "soon" or a "maybe". This is malicious advertising, and is unacceptable. From what I looked online, other people are having the same issue. I can't find anywhere to open a formal ticket, and I can't contact support by phone, either(It doesn't work, unsurprisingly). Can Microsoft simply get away with such blatant false advertising?

    I am hoping I can get a solution. If not, I can very easily sue Microsoft for violating consumer rights in my country, which do not allow anything like this. I'm sorry if this isn't the correct place to write such a problem, but, again, I couldn't find an option to open a support ticket.

    :)
     
    NicoDorito, Feb 6, 2021
    #1
  2. Smwutches Win User

    Confusion regarding Game Pass + EA Play

    Yes, since you are a Game Pass for PC subscriber, you will also get EA Play included in that subscription. You will not need to purchase Ultimate. "This means Ultimate members can enjoy EA Play on Xbox
    One, Xbox Series X and S, and Windows 10 PCs, and Xbox Game Pass for PC members get EA Play on Windows 10. "
  3. Kimmy_24 Win User

    X box gold pass

    Thanks for checking, Gunnar. Are you subscribed to Xbox game pass Ultimate, or just Xbox Live? Ultimate game pass subscription includes Xbox live, and EA play. If you only have an active Xbox Live Gold, I am afraid you'll be unable to play the game.
  4. julosjc Win User

    Accessing Xbox game pass ultimate benefits on PC?

    Hi,

    You are correct, unfortunately as of right now there is no way for PC only Xbox Game Pass ultimate subscribers to claim the nitro, spoty and EA access. It can only be done via xbox dashboard.
  5. DoddyLama Win User

    EA Access

    Hi,

    because you cancelled your subscription you can't play EA games that you downloaded from EA acces in order to play those games you need to buy or renew the EA acces subscription
    I understand that, and as mentioned I cancelled EA Access. I am getting the message when I am playing GamePass games and Physical Discs. None of the games I am playing are licensed by EA, but I am get a notification that shuts down whatever game I am playing
    to tell me to subscribe to EA Access to continue playing.

    Edit: Also, I am currently subscribed to GamePass Ultimate until May.
  6. legomatxbox Win User

    I subscribe to "game pass", and upgrade to "ultimate game pass" within the same hour and got charged for both individually. Can I got the original "game pass" subscription reimbursed?

    Spot on! thanks for your answer!

    I fund this shortly after

    >

    When you subscribe to Xbox Game Pass Ultimate, we’ll apply any prepaid time you have on Xbox Live Gold, Xbox Game Pass, or EA Play subscriptions toward the Xbox Game Pass Ultimate plan at the current conversion ratio, up to a maximum of 36 months. Prepaid time conversion is final, and ratios are subject to change.
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I can't access EA Play after subscribing to Ultimate Xbox Game Pass

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