I can’t access a game I bought.

I have the dame question.

I bought Halo Nightfall and Halo The Fall of Reach on Halo Channel platform but now I can’t access to content I bought.

I contacted with Halo Support and said that I should contact with Microsoft Support, they said that can’t doing nothing and should contact with Halo Support and again said should with Microsoft Support. And again, and again, and again.

Nobody solve this and I can’t access to content I BOUGHT.

May be this could be a fraud?

The game was originally purchased as a disc but the dlcs were bought on the 360 marketplace. I have both digital and physical copies of this game and I can’t access my dlcs either way

Hi, Ethan!

Thank you for the update and I apologize for the inconvenience this has caused you.

Please make sure that the game is fully updated because patches are often released to address authentication issues and bugs. You can check for updates via your PS5’s Game Library.

And then check your internet connection for a spotty or unstable connection can trigger repeated login prompts. Verify that your PS5 is connected to a stable network.

If there's an issue with the network kindly restart your router or switch to a wired connection for a more stable and strong connection.

Next is within the game look for an option to sign out of your Microsoft account. Then fully close the game and restart your PS5.

Launch Forza Horizon 5 and sign back in with the Microsoft account that owns the game.

If the issue persist after performing the troubleshooting steps, kindly uninstall and then reinstall the game to help clear corrupted cache files or improper installations that causes the authentication loop. Before uninstalling the game, make sure to back up everything.

Thank you for your cooperation.

I’m playing it on the PlayStation 5

Hi there! This is Virginia O.

I understand that you are experiencing issues logging into Forza Horizon 5 account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Ethan, are you playing the game on an Xbox console?

Or you are playing Forza Horizon 5 on a Windows PC?

Please give an update in order for troubleshooting steps will be given on the correct platform. Thank you very much.