I cannot view game clips since the latest update the other day.

okay that does nothing except put me into the dashboard preview program I don't want to be on that. I want to report a problem with my dashboard not go onto a preview program. this is really getting frustrating.

 

I'm not sure it's worth bothering with reporting on the console.

It's either that you don't have high enough speed or possibly that the dashboard has loaded more than your speed can handle

 

my speed has nothing to do with it. Because of that was the case, I would have never been able to watch them all the time before that. I want to report this because this broke my system. isn't there any to Xbox technical support people that monitor these
forums? I'm not getting anywhere from these ambassadors that think thy know what it's going on but have no clue???!

 

If you want to report it contact technical support by phone or by support chat

The bottom of this page provides a Support link where you can contact us

The forum moderators aren't customer support in the same sense

 

thank you, but I've already tried that. I tried the chat, and I've also tried using Twitter. I got no response from either. And that's the only options I have available to contact Xbox support. It seems on Twitter they can reply to everybody else but yet
not respond my request. I spent two hours this morning on Twitter trying to get some help and not one response from them at all. It's almost like they know that my system is *** and it's their fault and yet they won't support it.

 

The support link offers a phone number and an official chat.

Don't choose Ambassador

What do you mean no one will help you?

 

Just to note, the phone and chat options are only available while Support is working.

To me, it sounds like you may want to try a factory reset, but if you do that you will have to reinstall all games and apps stored on your internal hard drive, so I would recommend moving everything to an external hard drive if possible.

 

I need to reinstall the previous dashboard I know you can't that's the issue.

 

No, unfortunately you can't go back to the old dashboard, but the factory reset may help with some of the general speed issues you are getting. Watching other people's clips may be affected by your connection, but watching your own shouldn't. It shouldn't
take any longer to boot, in fact, it should be faster. The factory reset will do a clean install of the operating system, and it sounds like you had some issues with the update the first time, so that's why I recommended the factory reset.

You can also check to see if there's an update available, and if there is, it may fix some of the issues you're facing. In Settings, go to System, then Console info & updates. If there is one available, it will say Update now.

Any general suggestions that you have for improving the New Xbox One Experience will get the best results at
Xbox Ideas, powered by UserVoice. That is the site that Microsoft uses to see what the community wants most, and many of the ideas from there have already been implemented.