I cannot use Xbox Support

Hello revitup360,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.





Please follow the method below if you are requesting for a callback

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
3. If not, please select the country/region it is showing and select the correct one among the list.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
    

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

If you are not physically in a country that Xbox supports, you cannot use the Xbox store or Xbox services

i buy Xbox 360 and i cannot use as is have pass code which i don't know i don't know how to reset as is first time i have Xbox i try support but i cannot get the support as never connects to them so i don't know any other option

Hello @Gemmachine101!

If you experience any issues requesting a call back or live chat on the Xbox support website, go through Microsoft support. Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list. Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

If you don't see the options to request a call back or chat with support, change your category/topic until you do. If it does not work, please select billing & Subscriptions and "I don't recognize a charge".

Which browser are you using? chrome and safari has been known to havr issues with java scripts

From various websites

It's best to use edge or Firefox or even opera