I cannot use the chat feature

I originally posted this information on another thread created by a person having the same problem and was told to make a new thread, but now I seem to be having trouble getting a response to this one. Do I need to post under some other category? Support
seemed like the correct place.

I originally posted this information on another thread created by a person having the same problem and was told to make a new thread, but now I seem to be having trouble getting a response to this one. Do I need to post under some other category? Support
seemed like the correct place.

C'mon now, please. I made a post about a chronic problem that we need help with, in what I thought was a reasonable place. I got a response, which only instructed me to make a new thread, I did so and it has sat here for days without any reply whatsoever.
(And the old thread was locked.) If I need to post somewhere else, just tell me, I will post anywhere. I just want to be able to fix this. We have paid a lot of money for a product that without warning or explanation has just stopped working. The forums and
the internets are chock full of superstition and reams of things that may have helped some people but don't help us, we have tried and tried and tried some more. If I need to buy new hardware, that's fine, just let me know. If there is some magic setting that
needs to be changed, great! I'll do that. I would like to think this problem can be fixed, so please just work with us to make that happen. Maybe we are unique, and have the only xbox one problem in the world that can't be fixed, fine! we'll cope!!! I promise,
just please, please please stop ignoring us.

Help unable to login are the servers down ? Just brought Madden and can't play.

Thank you but that won't be necessary. I logged in using my daughter's account and her name automatically appeared in the greyed boxes. I am unsure why mine didn't appear, but I was able to start a chat using hers and explain that I was the father and had
admin level access to her account. My support issue was then resolved timely and effectively since it was her newly registered equipment I was referencing.

Thank you again.

If you can't use the chat, contact phone support. 1-800-4my-xbox if you're in the US/Canada. If not, post your country and I'll get the number for you.