I cannot upload a custom profile picture using the xbox app.

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this XTERRORISER05

Just to confirm, are you able to change your privacy settings? (Make sure if all of them are enabled)
https://account.xbox.com/Settings

If yes please tell me:
If you try choosing a different picture the same happens or is this happening only when you choose this specific picture?
And, did you tried joining with your account on a different device to see if that makes a difference?

Hi Fidaay,

Thanks for get back to us. I'm sorry to hear the issue is persisting when trying to upload your own picture on your Xbox App. I struggled a bit myself when trying to customize my gamer pic with my own picture. The way I was able to get the Xbox app to give
me the option to upload my own image and allowed me to do it was through the Xbox App on my phone.

If you're able to I would suggest to install the Xbox App on you phone and sign in and try to customize your gamer picture through there.

Follow these steps:

1. Select Sign in, choose your profile, then select My profile.
   
2. Select Customize profile > Change gamerpic. (You’ll need to select
   Switch to gamerpic first if you’re replacing your avatar with a custom image.)
   
3. Select Upload a custom image and choose one to use from your connected device or OneDrive.
   
4. Select Upload.

Also, here is a Forum article from Windows'Changing
your profile picture on the Xbox App'

Note

Custom images are only available for adult Microsoft accounts.

Hi,

Only adult accounts are allowed to upload a custom profile picture on Xbox App. If your profile is a child account, have the parent account holder check the online privacy and safety settings online by clicking this

link.

Your other option is to create a new profile with adult details so you can upload a custom profile picture on Xbox app.

If you have any other queries, you can contact us anytime.

Hey KLUN5938!

Thanks for reaching out to Xbox forums support.

Below I'll provide you with helpful links explaining how to set a custom Xbox user image:



How to Upload Your Picture on Xbox Live Profile on Windows 10 and Xbox

Xbox beta app for Windows 10 now lets anyone upload custom gamer pics

I hope this helps! Let us know!

Felix

Xbox forums support

account.microsoft.com

You need your parent to still have access to the email they associated with your Xbox child account.

They need to authorize the separation.