I cannot sign into my xbox to use it. My accounts email address is not being recognized as...

Hello thankyou for responding! When I turn on my xbox series x and try to sign into my account using a password entered with an offical xbox controller. after a minute or so I get the following message.

Something went wrong!

THIS APP MADE TOO MANY REQUESTS.

0x80860010

8aaa012b-956b-0005-404e-aa8a695db01

Thank you!

Hi Mike,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in on your Xbox. For us to isolate your issue, can you please provide the exact error message that you are receiving whenever you login? Kindly provide more information about your situation.

If you need to reset your password because you forgot it, learn how to:

https://support.microsoft.com/en-us/account-bil...

If you know your password, but it's stopped working, use the:

https://go.microsoft.com/fwlink/?linkid=2214157

If you have forgotten your email or username, learn how to:

https://support.microsoft.com/en-us/account-bil...

If you have issues with getting verification codes, read:

https://support.microsoft.com/en-us/account-bil...

Regards,

Alvaro

As an update, I re-added the old email and was able to sign in using my new password, but now I can't re-change my alias to the new email address. Will my Xbox Live account ever recognize a change in the primary email associated with the account?

You can change and update the email address. If an email has been used on an account you cannot transfer to it.

change email address

I went a dug up my college email and it is an outlook address. I tried the process again this time choosing 'I know my password, but can't sign in'. I entered the email address and the password, knowing both are valid because I logged into the email account
through the internet earlier. Microsoft produced a screen saying: 'Try entering your Microsoft account again. We don't recognize this one.' Then I Sign in at the bottom of the page and entered my account and password, producing a screen saying: 'That Microsoft
account doesn't exist. Enter a different account.'

So I can enter the account at the WCSU email portal (Microsoft Outlook 365 / Outlook), but the XBOX account does not recognize at initial sign in or through the help utilities offered by XBOX360. Any ideas?

Matt