I cannot sign into my Microsoft account on my PlayStation 5 on Minecraft.

Hi,

Greetings!

Thank you for posting in Xbox forum.

Based on your description, it seems you cannot sign in your Microsoft account to your PlayStation5 on Minecraft. When you see this error message, it means that the Microsoft account is already connected to another account on the PlayStation™ Network. Take note that you can only tie one Microsoft account to a PlayStation™ Network account. Once a Microsoft account has been linked to a PlayStation™ Network account, it cannot be unlinked without loss of access to entitlements and Minecoins  on other platforms. 

The solution is to link the PSN™ ID to a different Microsoft account since the Microsoft Account you’re attempting to use is already connected to a different PSN™ ID (to your old PlayStation). Each Microsoft account may only be linked to a single PSN™ ID and vice versa.

You can view full details of the regulations on this link: Minecraft for PlayStation® FAQ – Home

To get your PlayStation ID, kindly consult the PlayStation support as we don't have any direct about the information here in our end.

Sincerely,

Leonardo_Y

Hello

We haven't heard from you in 72 hours, so we assume your issue has already been resolved. We won't be monitoring this thread in the future, so if you need more help, create a new thread to discuss these concerns by clicking on this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Respectfully

Leonardo_Y

Microsoft Moderator

Would you please try to Sign Out of all your devices and sign in again?

Sign in to: https://www.playstation.com/acct/management

From the left sidebar, select Security.

Select Sign Out on All Devices from the bottom of the screen.

Sign in to your PS4 and go to Settings > PlayStation Network/Account Management > Link with Other Services > Add Account. See if the correct Microsoft Account is linked and added to your PSN account. If not, add it please.

Clean PS4 cache before launching Minecraft:

On your controller, press and hold the PlayStation button.

Choose Turn Off PS4. To make sure the process works, ensure that the console is turned off and not in Rest Mode.

After the PS4’s power light in front stops blinking, unplug the PS4’s power cable. To clear the cache, it is necessary to remove the power cord from the console itself as well as the wall outlet.

Reconnect the power cord after 2 minutes and turn your PS4 back on.

If everything is setup, try launching Minecraft again. Let me know if this works for you.

It still doesn't work?

Do you receive any error message?

Can you post a screenshot of it?

Hello, LeonieLewisTagg. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Would you please try the suggestions Kings_Athena posted on this thread?

https://answers.microsoft.com/en-us/xbox/forum/...

Please try them and let me know if it works for you. If they don't, we can proceed to further troubleshooting.