I cannot sign in to my account on Xbox 360 but I can on other devices

Discus and support I cannot sign in to my account on Xbox 360 but I can on other devices in XBoX on Consoles to solve the problem; My son can sign in to his account fine. When he is playing Fifa 16 and he wants to access xbox live it says the parent needs to accept the new terms.... Discussion in 'XBoX on Consoles' started by IncredibleBow79, Oct 30, 2015.

  1. I cannot sign in to my account on Xbox 360 but I can on other devices


    My son can sign in to his account fine. When he is playing Fifa 16 and he wants to access xbox live it says the parent needs to accept the new terms. When I put in my email and password it says it is wrong. When I try to sign in to my profile it says error
    8015D003 but all details I am entering are correct.
     
    IncredibleBow79, Nov 11, 2015
    #16
  2. When googling the problem some people have had success by accepting the new terms online rather than on their xbox but I can't find anywhere to accept the new terms even though The new terms are on there.
     
    IncredibleBow79, Nov 13, 2015
    #17
  3. I almost got there. I signed into my son's account on my ipad and was asked to accept the new terms when clicking on xbox settings. After accepting it says to finish your parent needs to sign in and accept terms, when i click next I then sign in as me but
    it reverts back to my son's account. When I completely sign out and sign in as me, clicking on xbox settings does not bring up the new terms to agree. This is so ridiculous and a complete waste of money as the new terms have been since June so that's five
    months of being unable to use xbox live! Does anyone have any ideas what to do or how I contact xbox to get help??
     
    IncredibleBow79, Nov 13, 2015
    #18
  4. I cannot sign in to my account on Xbox 360 but I can on other devices

    I finally spoke to someone at Xbox and the problem was sorted by re-setting my microsoft password! Nit changing it but re-setting it.
     
    IncredibleBow79, Oct 31, 2018
    #19
  5. IncredibleBow79 Win User

    I cannot sign in to my account on Xbox 360 but I can on other devices

    I almost got there. I signed into my son's account on my ipad and was asked to accept the new terms when clicking on xbox settings. After accepting it says to finish your parent needs to sign in and accept terms, when i click next I then sign in as me but
    it reverts back to my son's account. When I completely sign out and sign in as me, clicking on xbox settings does not bring up the new terms to agree. This is so ridiculous and a complete waste of money as the new terms have been since June so that's five
    months of being unable to use xbox live! Does anyone have any ideas what to do or how I contact xbox to get help??
  6. IncredibleBow79 Win User

    I cannot sign in to my account on Xbox 360 but I can on other devices

    When googling the problem some people have had success by accepting the new terms online rather than on their xbox but I can't find anywhere to accept the new terms even though The new terms are on there.
  7. IncredibleBow79 Win User

    I cannot sign in to my account on Xbox 360 but I can on other devices

    My son can sign in to his account fine. When he is playing Fifa 16 and he wants to access xbox live it says the parent needs to accept the new terms. When I put in my email and password it says it is wrong. When I try to sign in to my profile it says error
    8015D003 but all details I am entering are correct.
  8. IncredibleBow79 Win User

    I cannot sign in to my account on Xbox 360 but I can on other devices

    Thanks for taking the time to reply. You got my hopes up there! Unfortunately it is still coming up with error code 8015D003. I have generated a couple of app passwords to try and its the same problem each time. Any other thoughts?
  9. IncredibleBow79 Win User

    I cannot sign in to my account on Xbox 360 but I can on other devices

    I finally spoke to someone at Xbox and the problem was sorted by re-setting my microsoft password! Nit changing it but re-setting it.
Thema:

I cannot sign in to my account on Xbox 360 but I can on other devices

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