I cannot sign in to Microsoft Jigsaw.

Hi Kathleen,



Thanks for coming to the forums. Sorry for the issue you are experiencing. We recommend to go on the
Microsoft casual games community.
Towards the bottom you will see their Facebook page and they ask to post there.



Thanks,

Brad

Can sign into Xbox and solitaire etc but not jigsaw

Microsoft Jigsaw occasionally won't sign in despite you being logged into your microsoft account, occasionally what has helped me is signing out of my account and back in on my device and than attempting to start Microsoft Jigsaw

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this LUCENTPANIC85

Please answer the following questions to assist you properly :

Are you on windows 10 or 11?
Are you using a VPN, DNS or similar services in your device?
Also, did you tried using a completely wifi network to see if the issue persists?
Did you tried reinstalling the app?
Or what else did you tried so far to fix this?
In that way I can advise you different things or how to proceed

I had the same issue - go to Settings > Apps, scroll down to Microsoft jigsaw. Click it but DO NOT click 'uninstall' - under the name Microsoft jigsaw and Microsoft Studios you will see 'advanced options". Click that and on the next
screen click reset - ignore the warning. I used the reset and then re-loaded Jigsaw and it did NOT ask me to sign in again, and all my points were still in place - and the downloads worked again!