i cannot send messages

i have the same problem it all starterd 2 months ago before the latest update. when i had the xbox one prewiew program i tryd everything then i deleted the xbox one preview program then it started working again then the **** update with the xbox clubs
and **** came out and the problem started again. i strongly believe its a software problem with this update. i am simply out of options customer sopport cant do anything about anything . today the same update came out on android devices for the xbox
app and no i cant even use the xbox app to send messsages to freinds . the same update with the clubs its the same **** update ther is no question about it. me and you share the same struggle . My patience is running low i dont know what to do should i
contact the FCC and report microsoft for failing to provide me with a service wich i payd for, i boughtthe xbox and i bought the xbox live gold service 12 month card i should have access to all the features they promise. please spread the word about the
latest buggd update

my in game chat thats fine like on rocket league the in game chat is fine i can communicate thats fine my party chat is fine that works i can chat BUT if hit left on the d pad on the homescreen and click a friend scroll down to send message create a message
send message now its here is where i get really annoyed its saying message failed to send now it redirects u too support site alrite support site redirects u to your in game microsoft email account wich is linked to your xbox one account so here u it saya
u have to check yr security settings make the relevant changes and on your xbox restart it agen ive done this many times IT DOESNT FIX IT the technical support operator redirects u here right and its annoying rather then get a moderator u get other people
with the same problem its not right as it stands i feel abandoned and tech support operator are unsure i cannot give postive feedback until its fixed so the question IS WHAT DO WE DO lol its so annoying i cant believe i woke up to this non sence a week ago
and it still annoys me now it will for the duration of the time that the xbox sits on my t.v stand i so love playing tho it be more loved if i got to p.m friends without having to join a party i kinda regret buying this now given my brother has a PS4 and has
had no problems at all and xbox has had alot of hikups

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i have the same problem it all starterd 2 months ago before the latest update. when i had the xbox one prewiew program i tryd everything then i deleted the xbox one preview program then it started working again then the **** update with the xbox clubs
and **** came out and the problem started again. i strongly believe its a software problem with this update. i am simply out of options customer sopport cant do anything about anything . today the same update came out on android devices for the xbox
app and no i cant even use the xbox app to send messsages to freinds . the same update with the clubs its the same **** update ther is no question about it. me and you share the same struggle . My patience is running low i dont know what to do should i
contact the FCC and report microsoft for failing to provide me with a service wich i payd for, i boughtthe xbox and i bought the xbox live gold service 12 month card i should have access to all the features they promise. please spread the word about the
latest buggd update

2

i have the same problem it all starterd 2 months ago before the latest update. when i had the xbox one prewiew program i tryd everything then i deleted the xbox one preview program then it started working again then the **** update with the xbox clubs
and **** came out and the problem started again. i strongly believe its a software problem with this update. i am simply out of options customer sopport cant do anything about anything . today the same update came out on android devices for the xbox
app and no i cant even use the xbox app to send messsages to freinds . the same update with the clubs its the same **** update ther is no question about it. me and you share the same struggle . My patience is running low i dont know what to do should i
contact the FCC and report microsoft for failing to provide me with a service wich i payd for, i boughtthe xbox and i bought the xbox live gold service 12 month card i should have access to all the features they promise. please spread the word about the
latest buggd update

Hey there Owlbearchampion.

To start things out, are you posting from the newly created account or is this a different account? Have you had a chance to check for Enforcement action over
Enforcement.xbox.com?

This can happen because of an incomplete account setup.

Try going thought the following steps to update everything on the account.

There's a lot of info here so read through the steps first.

1) Start by going to your account here -
https://account.microsoft.com/profile/

2) Make sure there's a First and Last Name on the account

3) The sign in email address that you used for the account, (don't post that info here) but if you used another email like a @gmail.com email address, make sure you completed the email address verification for the account

4) Where it says Edit your personal info, click on that and update your info there

5) Where is says Edit your billing info, click on that and update your info there

6) Go here - https://account.microsoft.com/security

- under Update your security info click on Update info

- make sure you have a phone and email on your account so you have options to verify or recover your account (You stated you don't have a phone but you'll really want at least two email addresses there)

7) After your account info is all up to date, remove the account from your Xbox console and hard reset it (press the power button down on the front of the Xbox One for 15 sec, then let it go and restart it)

8) Then add your account back to your Xbox One and try to send a message again

Reminder, don't post any of your account info here, your GT is ok to post.