I cannot send messages on xbox live. I can recieve them and see them from other players but...

Discus and support I cannot send messages on xbox live. I can recieve them and see them from other players but... in XBoX Rewards & Social to solve the problem; Hello. I've been having this problem for about 3 days. I cannot send messages through xbox live mobile app or directly from console. The first day I... Discussion in 'XBoX Rewards & Social' started by CESAR JOEL C. Aguilar, Mar 22, 2025 at 8:14 AM.

  1. I cannot send messages on xbox live. I can recieve them and see them from other players but...


    Hello.

    I've been having this problem for about 3 days. I cannot send messages through xbox live mobile app or directly from console. The first day I talked to an xbox agent and she told me to remove my account from my xbox console and add it back again after. It worked for a very limited time. Then I waited for the next day I started having the same problem. I can send messages through the day for some time and then it stops working again. (Like during the the morning everything is fine and then it stops during the afternoon or something). I talked to another person, this time a xbox community gamer who helps people via chat and she told me to do a bunch of things from changing my network settings, my xbox live privacy settings, among other things, even to the point of doing a factory reset of my xbox and IT DIDN'T WORK!! NOTHING WORKED from this point forward. She told me that I was not the only being affected, that I can calm down and that she will notify Microsoft that something wrong is going on and she assured me Microsoft is working on it. (EVEN THOUGH XBOX STATUS STILL SAYS EVERYTHING IS WORKING FINE).

    Then today, same thing. can send messages , everything seems to be working fine during the morning until 3 or 4pm . I thought FINALLY it was fixed like the person I talked to yesterday told me, and suddenly I CANNOT SEND MESSAGES. I reported it, talked to another agent, went through ALL THE STEPS AGAIN AND AGAIN UNTIL FACTORY RESET OF MY XBOX UP TO 3 TIMES NOW and I TELL HIM EVERYTHING AND THEN he BASICALLY told me it's MY fault for sending too many messages because apparently the XBOX 360 DAILY MESSAGE LIMIT IS STILL A THING IN XBOX SERIES X/S, I don't BELIEVE HIM!! Is this true? Am I getting shadow banned by xbox or something?

    Tonight I reported this issue again and I talked to another Xbox community member gamer who helps people via chat and HE told me that I WASN'T THE ONLY ONE AFFECTED, that it is affecting random people, that he has recieved multiple reports and that the Xbox Live Daily Message Limit is not a thing in the current gen.

    So why are you all CONTRADICTING EACH OTHER?

    I've been an Xbox Live user for over 15 years. What is going on? I have never been so frustrated with this service in all of my life and I have NEVER HAD ANY LIMITATIONS SENDING MESSAGES BEFORE!

    Somone please help me. It's really discourageing when it feels like the Xbox Support Team, Xbox Status Official Page and community members are gaslighting you and no matter how many times I report this I get nowhere close to even resolve this issue OR AT THE VERY LEAST, get Microsoft and Xbox TO DIRECTLY ACKNOWLEDGE IT IN AN OFFICIAL STATEMENT like in Twitter or something. THERE IS STILL NO OFFICIAL STATETEMNT FROM Microsoft or Xbox on this issue and I don't know who to trust anymore.

    :)
     
    CESAR JOEL C. Aguilar, Mar 22, 2025 at 8:14 AM
    #1
  2. Alexzandar Richer Win User

    I cannot send messages on xbox live. I can recieve them and see them from other players but not send them.

    Yeah I use xbox to communicate at work where we don't use phones and for hours at a time I will be unable to send messages, I can receive, just not send
  3. BossierCrane Win User

    Still showing as a friend when unfriended

    The best course of action then would be to block them, as I mentioned previously. This will remove them from your friends list assuming something happened incorrectly previously, and prevent you from seeing when they are online and, them from seeing your
    online activity, and sending messages. https://support.xbox.com/en-US/xbox-one/xbox-live/block-or-mute-other-player
  4. Allebas Win User

    Hi an issue with xbox live is active

    Hello everyone just asking do other players have some issues with xbox live lately im going true this kind of issue i cannot invite my pals for any games at all they do not receive all the invites send by me or send by them and also cannot see me new messages.
    All new the messages just not load properly or my friends and y do not receive them at all do any one goes trought the same issues on xbox one lately????
    And also some peoples did just tell me there getting disconnected from xboxlive randomly

    When they get disconnected from Xbox Live are any messages or error codes coming up? Also, they can always check the status of Xbox Live at https://support.xbox.com/en-US/xbox-live-status.
  5. TimB101 Win User

    Why can't I see messages or send them?

    Hi Jk K,

    I'm Tim, an Independent Consultant here and an Xbox user like you. I don't work for Microsoft and do not have access to any of your data on their system.

    If you are experiencing issues with the Xbox app or on your Xbox console where you can't see your messages and can't send messages, the problem could be due to various reasons. Here are some steps to help you troubleshoot the issue below:-

    1. **Check Xbox Live Status**: First, make sure that Xbox Live services are not experiencing any outages or disruptions. You can check the Xbox Live status using the link below:-

    https://support.xbox.com/xbox-live-status

    2. **Restart the App or Console**: Close the Xbox app on your device or restart your Xbox console to see if the issue is temporary. Sometimes, a simple restart can resolve minor glitches.

    3. **Check Network Connection**: Ensure that your device or console has a stable internet connection. Poor or intermittent internet connectivity can cause issues with message retrieval and sending.

    4. **Update the App or Console**: Check for any available updates for the Xbox app or your Xbox console. Keeping the software up to date can resolve known bugs and issues.

    5. **Check Account Status**: Verify that your Xbox Live account is in good standing. If there are any issues with your account, it might affect messaging capabilities.

    6. **Check Parental Controls**: If the account is a child account or has parental controls enabled, review the communication settings to ensure messages are allowed.

    7. **Clear Cache**: If you are using the Xbox app, try clearing the app's cache and data to see if it resolves the problem.

    8. **Test on a Different Device**: If possible, try accessing your messages on a different device or through the Xbox website to see if the issue is specific to one platform.

    I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

    Kind regards

    Tim
  6. FoomBerry Win User

    man messing with me

    Hey there, you cannot call out others on the forums, may I suggest you use the block communications feature?





    To block communications with a player From the Xbox Dashboard, open a message from the player, and then select Block Communications. The player will not be able to send you any messages unless you send them one first.
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I cannot send messages on xbox live. I can recieve them and see them from other players but...

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