I cannot renew my minecraft realms server because microsoft has no record of me owning the game

I already said that Microsoft has no record of my account being moved from Mojang. I was able to play the game until the 10th. My monthly subscription will not renew. Mojang tells me to talk to Microsoft and Microsoft says I don't have a realms subscription.

I've been on phone calls with Microsoft tech support and keep getting hung up on.

Here are some steps you can take to resolve this issue:
1. Check your purchase history to confirm that you have purchased Minecraft Realms in the past. You can do this by logging into your Microsoft account and going to the “Order history” section.

2. If you are unable to find your purchase history, contact Microsoft support for assistance. You can visit this page to get started. They will be able to help you locate your purchase history and provide you with further instructions on how to proceed.

3. If you are able to locate your purchase history, but are still unable to renew your Minecraft Realms subscription, try the following solutions:
* Restart the game and try again.
* Check your internet connection. A slow or unstable connection can cause issues with renewing your subscription.
* Try updating during off-peak hours.
* Check if there are any updates available for Minecraft Realms. If there are, install them and try again.

Unfortunately, I don't have any further troubleshooting to offer. There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks

Brilliant.

Hi. My name is Brilliant, an independent advisor, happy to assist you today.

Check your purchase history to see if the game is listed there. If it is, try reinstalling the game.

I ended up cancelling auto-renew entirely and temporarily deactivating my realm completely so I could set it up to be charged at times more convenient for my fixed income. Currently, I manually renew my 2-person realm every month now via my Nintendo Switch (on which I have the Switch version of Minecraft Bedrock), but I wouldn't call that a solution or even a workaround, because the problem is that auto-renew on Microsoft is correctly taking payments but not actually resulting in renewing a 2-friend realm.

Renewing manually every month on a completely different non-Microsoft game console that I also have Minecraft for is not a viable workaround for autorenewing a realm for someone who only has Minecraft Bedrock on PC.

There must be something buggy in the communication between a Microsoft server saying "the subscription has been paid this month" and the Mojang server that's supposed to answer "okay, we confirm that the existing realm is successfully renewed for the next 30 days" (or, what I think we'd all appreciate at the very least: "there was a problem renewing the existing realm, refund the customer their payment and tell them there was a problem").

(I haven't tried auto-renewing via Nintendo but problems with that method wouldn't belong here anyway.)