I cannot register my Xbox Elite Controller anymore, but I am eligible for warranty

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your Xbox Elite controller warranty repair request. No worries, let me help you sort this out.

Kindly make sure to prepare the proof of purchase/receipt for the controller and the device serial number then reach out to Microsoft Xbox Support as they have the tools and resources to process your service order using the link below:

https://support.xbox.com/en-US/contact-us

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

@CrispmetalcM: You can probably check here to see warranty info
support.xbox.com/.../warranty-and-registration-faq and I cannot find a way to extend a warranty online? I have no device registered by Xbox yet.

support.xbox.com/.../servicing-elite-controller is more help too for the future about servicing the Elite controller.

Hello,

thanks for the link but it won't let me contact the support because the elite 1 is not eligible for warranty anymore and I can only contact support with the series 2 serial number. I would understand this if the original repair attempt during warranty would
have been successful. But the actual claim for repair was within warranty of the elite 1 controller, but evidently that was never fixed or not dealt with properly by microsoft.

The support process available to me will not even give me the opportunity to talk to someone from support to discuss a solution.

My xbox was from Argos, it was manufactured for the UK, I am pretty sure I have warranty because my Xbox series X is registered on my account and still has warranty available till the 5th of March so that means my controller must have the same amount of warranty I am just unable to register it on my account for some reason

Unfortunately, because i bought the elite controller on its own, i cant seem to register it. When asking where to find the serial number there is no option for the xbox elite series 1. Other people have said unless you bought the package (Which i didn't)
there the serial number option doesn't register the serial number of the controller. the only way to register a xbox elite controller is to by the paddle package and then the serial number is accepted. Personally i don't want to have to buy something just
to be able to see if a warranty is still active.