I cannot refund a game I bought on the online microsoft store.

Discus and support I cannot refund a game I bought on the online microsoft store. in XBoX Sales and Promo to solve the problem; Today I bought Titanfall 2 deluxe edition, but after realizing it was the version only available for the Xbox 1 I quickly tried to request a refund. I... Discussion in 'XBoX Sales and Promo' started by Charl Pienaar, Apr 17, 2019.

  1. Charl Pienaar
    Charl Pienaar Guest

    I cannot refund a game I bought on the online microsoft store.


    Today I bought Titanfall 2 deluxe edition, but after realizing it was the version only available for the Xbox 1 I quickly tried to request a refund. I realize now it was a stupid mistake to make, but after going to account and billing and then refund information,
    I signed into the xbox account that is linked to the microsoft account and went on to request the refund. After this I got directed to

    Thank you [Mod Removed - Personal Information]
    Your request was submitted

    Support request number: [Mod Removed - Personal Information]

    and then nothing. I have not received a confirmation email or anything nor is there a status on my refund in the account and billing tab, what must I do to receive my money back?

    :)
     
    Charl Pienaar, Apr 17, 2019
    #1
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Thema:

I cannot refund a game I bought on the online microsoft store.