I cannot redeem a gift code

I can't redeem the code

it is add ons for dead by daylight

i Purchase it as a gift for my friend

After I redeem the code this message appeare

Contact the purchaser to get a code that works in your region

This code was purchased in a different region and cannot be redeemed.

so I want refund

Are you also located in the US? Because for gifted codes, they are georestricted and both parties should be on the same region. If this cannot be redeemed because of that problem, you would need to have this gifted code refunded instead.

it will not work believe me

I try to redeem the code this message appeare

Contact the purchaser to get a code that works in your region

This code was purchased in a different region and cannot be redeemed.

it is add ons in dead by daylight

I Purchase it as gift and send to my friend

with the new update

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Given the efforts you have already made and as the code has not been redeemed your friend may request a refund. This link contains instructions on how to request a refund.

https://support.xbox.com/pt-BR/help/subscriptio...

Maybe he can send you the money via Paypal and you can make the purchase directly in your account.

Hi there,

Unfortunately once a gift card has been redeemed it cannot be refunded, as the code has been used.

Hope this helps.