i cannot Recover my Old account and now that other platform such as Bungie PS5, i want to...

Hi Syazri! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Since you want to recover your old account and are having trouble logging in, I suggest filling out an account recovery request. When you do, please take your time to provide accurate answers to the questions asked on this link:

https://account.live.com/acsr

Please wait for at least 24 hours after submitting the request to get a response from Microsoft.

Just a friendly reminder that we are Xbox gamers just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

Hello ! So basically I have the same problem and I’m trying to recover my old account and the number in my old account is wrong so basically I pressed the button (I don’t have any of these) and I tried to answer all the questions, but my device is blocked and I cannot login into my old account, but the problem that my email with this old account is working but say there is no option that I can recover my password from the mail that I’m using it on my old account so yeah basically I want to recover my old account but I cannot because the number there I s wrong and I really need to recover my account and again my email which is the old account. Like I’m trying to recover my old Microsoft account on my email, but there is no recover button or like a reset the password from the mail

My understanding regarding that is that Bungie wanted to work on other project and other platforms. Microsoft owned them, but worked out something so they could leave. Still... Its by no means the fault of the players, as we are the ones who made bungie,
BUNGIE.

And I don't really care about the game too much at all, my biggest motivating factor was that Bungie made it, so...

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

If you signed in with a new Microsoft account on your PS5, you will not be able to access your old Minecraft account that was linked to your previous Microsoft account.

To access your old Minecraft account, you will need to sign in to your PS5 with your old Microsoft account credentials. If you cannot remember your password, you can try to reset it using the Microsoft Account Recovery page.

If you are still unable to access your old Minecraft account, you may need to contact Minecraft support for further assistance. They may be able to help you recover your account or link your new Microsoft account to your old Minecraft account.

They replied:

Hello there,

In order to unlink an account, you first have to disable cross save and/or unlink accounts, you must be able to authenticate the accounts. Bungie cannot forcibly de-link them.

I would suggest contacting the platform concerning gaining access to the platform account.

If you are unable to gain access to the account, then you will not be able to deactivate cross save or unlink it from your current Bungie.net profile.

Destiny Player Support and Bungie cannot modify or remove accounts linked to Bungie.net profiles. To protect player privacy and data, you must be able to log in to any linked accounts to prove ownership prior to modifying your linked account. If you no longer have access to a linked account, you will need to reach out to the specific platform’s support for assistance with account recovery options.

So - this hacker can still play my game - he is impersonating me to my friends. I cannot get him out of my game. And I am not receiving help from Bungie whos game this is.

Can you do anything?