I cannot purchase robux, even after i load another payment option

Hi Georges, a few months ago I had the same issue when i purchased with my card which expired.

I somehow managed to get hold of an agent ( not virtual on) and they had to unblock my roblox account via xbox.

for some reason when i try and log it now, i dont get to a human agent but it keeps on prompting options on how to buy.

i need to somehow get through to an agent to unblock my account, its not a microsoft block, i think its more on xbox or the roblox platform.

i have made many purchases in the past, but due to me and my brother buying at the same time i think they though it was fraud.

the bank has already unblocked the card some time ago, but my roblux not.

thank you

Hello again, Based on the information you provided, I recommend that you contact Xbox support via the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

there is an error thats comes up saying try a different pay method but not even that helps

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Tyler.J, what exactly happens when you try to make the purchase, an error message appears?

How many purchase attempts have you made?

It won't even load the page to try that it won't let me go past after I click preorder so I can't pick a payment option