I cannot purchase games on the Xbox Android App

Discus and support I cannot purchase games on the Xbox Android App in XBoX on Mobile to solve the problem; Hi, this issue has been happening for me at least since the last Update (July 2020). When I select a game only two options come up. - Install on Xbox... Discussion in 'XBoX on Mobile' started by Maverick0289, Oct 15, 2020.

  1. Maverick0289
    Maverick0289 Guest

    I cannot purchase games on the Xbox Android App


    Hi, this issue has been happening for me at least since the last Update (July 2020). When I select a game only two options come up.

    - Install on Xbox One

    - Play on Xbox One

    Neither of which does anything once selected.

    I have reset my console, deleted and reinstalled the app, nothing seems to work.

    I've read several comments on the Google Play Store, Reddit and other platforms as ALOT of people are having the same issue.

    I've read a couple Microsoft Community threads with the same issue and they just seem to be ignored.

    What's Microsoft's plan here?

    Look forward to hearing from someone.

    :)
     
    Maverick0289, Oct 15, 2020
    #1
  2. Andariosha Win User

    Minecraft dissapeared from my Xbox game library, but still remains on my Android App and xbox transaction journal

    Few days ago i play Minecraft without any problem. Same account, same console. I install it from store using my Xbox Store App. But now Minecraft doesn't work and Xbox allows install it onlfy from Android Xbox App. In my game library Minecraft doesn't exist rignt now, BUT in my Android Xbox App Minecraft still in my game library as purchased game.
  3. Belen T.C. Win User

    Why don't my purchased games not register as bought ?

    Hello Valentinus,

    Thank you for posting in Microsoft Community.

    We understand you are having issues with your purchased games not registering as bought on your Android app. We understand how frustrating this can be, especially when you want to take advantage of the Black Friday discounts.

    There are a few possible reasons why this issue might be happening. One is that there might be a delay in processing your purchases due to high demand or server issues. Another is that there might be a compatibility problem between the Android app and the games you bought.

    However, before jumping to conclusions, I would like to ask you a few questions to better understand your concern.
    1. May I know if you purchased the games on Xbox/Microsoft Store?

    2. Are you using Xbox App/Cloud when accessing the games on your Android phone?
    3. Do you see the purchased games in your Microsoft Order history by going to account.microsoft.com/orders?

    In the meantime, I recommend you try the following steps:

    1. Sign out of your Xbox account on the Android app and sign back in.

    2. Check if the games appear in your Xbox library on a different device, such as a console or PC.

    3. If the games appear on a different device, try uninstalling and reinstalling the app on your Android phone.

    We hope this helps. We're looking forward to your response.



    Sincerely,

  4. GRENDEL PRIM3 Win User

    I can't purchase games on the Android Xbox app

    I have the exact same problem. I've done all the same steps, I was hoping that when I got a new phone it would fix it, but alas, I still have the same result.
  5. OHTHENOISES1111 Win User

    Ark Survival Evolved

    Also having this problem ever since the new dashboard went live for all.

    Cannot get the virtual keyboard to appear on the xbox w10 app nor the smartglass app (Android).
  6. OHTHENOISES1111 Win User

    Can't type on keyboard

    Also having this problem ever since the new dashboard went live for all.

    Cannot get the virtual keyboard to appear on the xbox w10 app nor the smartglass app (Android).

    Doesn't work for in game text chat, dashboard typing, or messaging.
Thema:

I cannot purchase games on the Xbox Android App

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