I cannot play the superstar version of Madden 24 for xbox 1

Hello Jason how are you?
My name is Ezequiel I'm an Independent Consultant. Don't worry, your problem is not with your Xbox, the Madden game, it's having difficulty in some places, it's already had problems with EA to release the pre-sale, rest assured that EA will fix the game soon. If you want to contact EA support please click on this link I am sending you so you can resolve your issue.

https://answers.microsoft.com/en-us...ust-2023/b1ac114c-7799-4946-b8f8-1c50ad5926d5

EA states the game creator and publisher:

"Unfortunately for PlayStation 4 and Xbox One owners, Superstar Mode is only available on PS5, Xbox Series X|S, & PC."

Source:
https://www.ea.com/games/madden-nfl/madden-nfl-24/features

Thanks,
Mauro

Hi Marcus, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

In My games & apps, highlight a game (but don’t select it).

Press the Menu button on your controller, and then select Manage game and add-ons.

Select the game tile, and then select each checkbox for which items you want to install.

Select Install, to confirm the installation.

For more information: https://support.xbox.com/help/games-apps/my-games-apps/view-downloadable-content

That didn't work. It's still only showing I paid for the normal version when I definitely paid for the deluxe

Please, check your transaction history and make sure it was completed.

Sign in to account.microsoft.com.

Select Payment & billing > Order history.

If it was not, I kindly ask you to speak with XBOX Staff.

Please enter this link:

https://support.xbox.com/contact-us

They can check your information and verify what is happening.