i cannot log onto game pass it says not connected to internet

Discus and support i cannot log onto game pass it says not connected to internet in XBoX Games and Apps to solve the problem; cant log onto game pass as it claims im not connected to internet but i am microsoft store works as does the log in to my microsoft account but i open... Discussion in 'XBoX Games and Apps' started by ashbateson, May 9, 2025 at 5:33 PM.

  1. ashbateson
    ashbateson Guest

    i cannot log onto game pass it says not connected to internet


    cant log onto game pass as it claims im not connected to internet but i am microsoft store works as does the log in to my microsoft account but i open game pass it says not connected to network, all network tests show i am, the connection is working game pass simply does not please help none of the help pages mentioning this have solutions that work at all, nothing seems to work please help i do not wish to pay for a service that cant connect when im obviously on line.

    :)
     
    ashbateson, May 9, 2025 at 5:33 PM
    #1
  2. SmartLace1968 Win User

    i cannot log onto game pass it says not connected to internet

    Hi there! This is Virginia O.

    I understand that you are experiencing issues logging into game pass.

    I apologize for the inconvenienced this has caused you. I will do my best to help you.

    Please restart Xbox Game Services by pressing Win + R, type services.msc, and press Enter. Find these Xbox-related services:

    Xbox Live Auth Manager

    Xbox Live Game Save

    Xbox Live Networking Service

    Right-click each and select Restart.

    Once restarted, try logging into Game Pass again.

    And then reset Microsoft Store & Xbox App. To do this, open Settings > Apps > Installed Apps. Search for Microsoft Store and Xbox App.

    Click Advanced Options, then Reset for both.

    Next is to check Proxy & VPN Settings and temporarily disable them. Go to Settings > Network & Internet > Proxy and ensure the proxy is turned off.

    Then run Windows troubleshooters. Do this by opening Settings > System > Troubleshoot > Other troubleshooters.

    Please run the following:

    Internet Connections Troubleshooter

    Windows Store Apps Troubleshooter

    Xbox Networking Troubleshooter

    If the issue persist after performing the troubleshooting steps, kindly uninstall the Xbox app and reinstall it from the Microsoft Store.

    Thank you for your cooperation.
  3. Anorack0 Win User

    Xbox wont let me sign in

    it wont let me sign in and it says you are not connected to the internet but i know i am because my brothers works, and there is no problem logging onto my microsoft account
  4. VICKT0Rc Win User

    Xbox Game Pass Offline will not work

    A requirement to play Game Pass games requires an internet connection to validate your subscription license, if you are not connected you cannot
  5. AnthonyDias2 Win User

    XBOX profile log in issues

    Yes. I can log in there, but need to log onto to the xbox 360 to play games and access other apps. I cannot download the profile onto the xbox 360.
  6. FueledRockets Win User

    Problem accounts bf3/battlelog

    NOW I cant even log onto a game it says its my connection, BUT my connection is fine, an it seems all the US west servers are down AGAIN!!
Thema:

i cannot log onto game pass it says not connected to internet

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