i cannot log into 2 microsoft games, but i can log into 3 other microsoft games??

Ricky 87701 · Nov 24, 2016

I cannot log into 2 Microsoft games, but I can log into 3 other Microsoft games???

:)

Ricky 87701 · Nov 24, 2016

i cannot log into 2 microsoft games, but i can log into 3 other microsoft games??

I cannot log into Microsoft Sudoku, but I can log into 3 other Microsoft games????

aslender mammal · Nov 24, 2016

cant register my new xbox one !!!,

I'm having the same issue where I cannot log into my account on my services.Xbox.. I can log into my gamer tag via Microsoft id on website but the same credentials yield error: access denied when loging into my services.Xbox... any suggestions??

Loraine Mon · Nov 25, 2016

Hi,

To properly isolate your concern, please provide the information below:

· Are there any error messages when you tried to play the games?

· Have you made any changes on the computer prior to the issue?

· What are the title of those games that you are having issues with?

Regards.

Loraine Mon

Hi,

To properly isolate your concern, please provide the information below:

· Are there any error messages when you tried to play the games?

· Have you made any changes on the computer prior to the issue?

· What are the title of those games that you are having issues with?

Regards.

DylanSanchez2

Update i logged in with me other old account and it worked and I tried logging in online with my main and it worked so it is with my account and the app

if that helps

Update 2 I logged in but installing games still do not work

I can install stuff on Microsoft store just not xbox

alexander andrews

Hey, I am having the same issue. I have an Ultimate Game Pass Subscription and want to change my settings so that I can play with friends. I cannot log into my account, and I am not in a family for Microsoft. I can log into my Microsoft account though.

Belen T.C.

Hello Andhi,

Thank you for posting in Microsoft Community.

We are sorry to hear that you are having trouble logging in to your Microsoft account on various apps. This sounds like a frustrating issue, and we appreciate your patience. I know how important it is for you to access your account. I would love to help you further however we in Microsoft Community we only have limited tools, and we don't have access to your account.

To resolve the issue, we highly suggest contacting Xbox/Microsoft Live Support as they can access your account to further investigate the case and help you fix the issue. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" option to chat with Live Support or request a callback.

I hope this helps! If you’re still having trouble, please let me know we will do our best to help you resolve this issue as soon as possible.

Sincerely,

Microsoft Community Moderator

Topher K

Thank you for the response.

My account is not "lost". I can log into it on Xbox live and on the forum. (i posted this question from "account 2". I however cannot log into it on the Microsoft page, because it logs me into account 1, using account 2's email.
If I use email 1 or 2 on Microsoft page, it logs me into account 1.
account 1 email logs me into account 1 on xbox
account 2 email logs me into account 2 on xbox
I don't want account 2. but i want to use email 2 for account 1. for everything.
Email 2 is not listed as an alias on account 1. but that's the email my verification code goes to from account 1 and 2.
Anytime I use a code for account 1 or 2 it just logs me into account 1 on Microsoft.
Even while on this forum for account 2, I click "my Microsoft account" and it take me to account 1.

i cannot log into 2 microsoft games, but i can log into 3 other microsoft games??