I cannot install Sea of thieves

I have this identical issue. Cannot install sea of thieves when I had bought it a long time ago. still have order receipt

Yes, I can play both Microsoft and non-Microsoft games, but not in the sea of ​​thieves. And maybe it will be important, sea of ​​thieves is installed on Steam

Hello SamBirch1,

Welcome to Microsoft Community.

Given that you have already performed the troubleshooting steps here: Troubleshoot issues with the Xbox app for Windows | Xbox Support. If you have trouble installing Sea of Thieves on your PC even after performing a clean installation, you may need to check your system requirements and update your drivers. Sea of Thieves is a demanding game that requires a minimum of 8 GB of RAM, an Intel i3 processor, and a NVIDIA GeForce GTX 650 graphics card. You can find more details about the system requirements here: Sea of Thieves - Support - PC System Requirements. To update your drivers, you can use the Device Manager or download them from the manufacturer's website. You can also try running the game as an administrator or disabling your antivirus software temporarily. If none of these solutions work, you can contact the Sea of Thieves support team for further assistance.

Hello,

I'm sorry to hear that you are unable to reach our live support team, Maybe you can try again and use a different browser or device and by clearing your browser cache and cookies. Make sure that you are sign in with a Personal Microsoft Account.

Meanwhile, report this issue directly to Xbox by following the guide below:

Provide feedback to Team Xbox | Xbox Support

I contacted the sea of thieves support team but they said I should get in touch with microsoft support.

I contact microsoft support and request a call but get "We’re unable to process your request for a call back. Please try again later."

I have reinstalled windows again, performed the troubleshooting steps and wiped another hard drive.

Please can this please be escalated.