I cannot get to any of my jigsaw collections, they have disappeared

Not fixed yet! I'm luckier than you two since my coins/points haven't disappeared ... yet ... which is a relief since I have just shy of 40,000 of them ... but Jigsaw crashes every time I try to load the downloadable collections to select new collections.

I have unistalled / installed / reset - everything I can think of. I installed Solitaire Collection and they connect to serve and work fine. I then launched Jigsaw from Collection, and the same problem exists, The app will freeze when it syncs to the server.
I cannot get Jigsaw to work with the network connected. I'm out of puzzels and need to connect so I can download new ones.

Thanks

I have Premium Classic Jigsaw and have this issue as well. Two days ago I purchased three collections with "gold" and they downloaded. The next day or so, ALL of my "purchased" collections disappeared. Why has this issue not been answered??? I paid for
the premium version with my REAL money (because the ads were causing major freezes and driving me to distraction. And now I can no longer finish the collections I've built up over the past several months. I've tried to contact MS Games directly--no go. A
virtual assistant sent me back to the forums, and I don't see this helping--yet. Please help us get our collections back!

I purchased 4 packs and none of them show up in downloadable collections. They just disappeared.

The other issue I'm having is that the 3rd puzzle in one of my Jigsaw Jam collection hangs. It just sits there and refuses to load. I've completed the other two, each with 3 stars, but the third won't load. It said that it was unlocked. I tried restarting
my computer, etc. I guess I may have to try deleting Jigsaw Jam and hoping it will give back everything I've achieved. This all started after the latest Windows 10 download.

For two days I have the same problem. No problem with Solitaire Collection, Mahjong or Jigsaw, but cannot login with Sudoku. Uninstalling and new installations also do not work.