I cannot get past updates for my son to enjoy his XBOX One....very frustrating!!!!!!

Lizard Squad DDOS the servers so no one can access them. Most people that have had an xbox one cant even get on Xbox Live.

 

Hey everyone!

Sorry to hear about the update issues! If you are still continuing to experience update issues, please give the following steps a try:

• Press and hold the power button on the Xbox One console for 10 seconds, or until the unit is fully powered off.
  
• Unplug the power supply from the back of the Xbox One console and let it sit for 5 minutes.
  
• Plug the power back in and power on.

If the issue persists follow the steps in our Xbox One Offline System Update page. Please note the following:

• If you got the error before doing the first time update on a brand new console, downloadOSUDT1.
  
• If your console is not new and has received updates before, download OSUDT2.
• If after trying either of those files you still experience this issue, download the Restore to Factory Defaults file.
  

If the issue continues after trying the offline diagnostics, I recommend contacting our chat or phone support agents through our Contact Us page.

 

Biggest Christmas let down ever. I regret buying this console for the kids. 2 days now and not one game update downloaded. Every time I try to download an update, nothing. Sitting right now at 98% on FIFA 15. 2 hours!!!! My internet connection is fine.
Checked my bandwith over 1 gig overnight trying to get COD to update. Don't tell me to Powercycle cause I have done that more times than I can remember. Next time it gets unplugged its going back to the store and I'm getting my money back!!!!!

 

At least you guys can see something my Xbox one is just a black screen..

 

Hey there everyone!

If you're installing a game to your Xbox One console from a disc and it seems to be frozen (meaning it's sitting at a lower percentage for an extended period of time), have no fear! We're here to help!

Give the following steps a shot:

Cancel your download

Disconnect your Xbox One console from your network.

Hold down the power button (on the console) for 5-10 seconds until the console powers off.

Power the console on again.

Retry the game install again without connecting to your network.

Once the game has completed installing, you can reconnect to your network and download any needed updates.

Check out the Xbox One Downloadable Content home page for more information!

If the above steps worked for you, great! We're stoked to hear it!

If not, please let us know and we'll be happy to assist from there. ^_^

Do you have an idea to improve Xbox for everyone? Share it with us at Xbox Feedback!