I cannot get my Xbox to connect to my internet, could it be my router? My internet service...

Hi Katie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to change your connection DNS.

Please, follow these steps:

Go to Profile and System > Settings

In the Settings menu, select General > Network settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

Let me know if it works!

Anybody? I am able to connect to Xbox LIVE through the test internet connection with a good signal, but I cannot get Xbox LIVE service in games or marketplace. This is on my brother-in-laws console. My console has no problems connecting and getting service
(in same house on same router/gateway). Please help.

I cannot do that because my xbox is in my basement and the router is upstairs. in order to get the connection, I need the ethernet cable. the ethernet cable can give internet to the computer, but It doesn't give internet to the xbox.

To answer temper disconnecting a router 24h or 1h there is NO difference, I alredy tried to reset my router multiple times also every internet connection.

My xbox shows that it can connect to the internet but not xbox live.

for souldogwarrior: I do not have any external hard drive i have a 250 internet and i still cannot download my profile.

Firstly I would like to thank you all for your feedback. To MaximumExtereme, when I test my Xbox Live connection I get an internet error, meaning that my console identifies the network but cannot connect to the internet. To Valkyrie210 as I mentioned I'm
getting an internet error, not an Xbox Live error when I'm testing my connection. I should have mentioned earlier that I'm using an Xbox 360 Slim wired to my modem/router, so I don't need an adapter.