I cannot get into my Xbox account restart this Xbox or troubleshoot that's what it says and...

Hi. My name is Brilliant and I am happy to assist you today. I am an independent Community Forum Support. That means I do not have any access to your account and I am not allowed to receive any personal information from you, meaning the phone you sent is auto revoked before it gets to me.

I am not certain where you get the first error that states that restart or troubleshoot. However, here are a few troubleshooting tips you can try to sort your issue:
- Restart your console.
- Reset your console.
- Update your system.
- Restore your control to factory settings.
- Your console may need to be repaired.

For more details on the above or more troubleshooting options, kindly visit: https://support.xbox.com/help/hardware-network/console/startup-error

I hope this helps resolve your query.

My phone is 1-(234)-425-3554

I tried the second one but its putting me on a screen saying restart this xbox and troubleshoot when i restart my xbox it doesnt do anything but when i click troubleshoot it says to reset my xbox but i will lose all of my accounts, saved games, settings, home xbox associations, and installed games and apps, but i dont want to lose everything... What do i do?

I've tried asking for a refund but since whoever purchased it using my account used the giftcards I cannot get refunded for this, that's what xbox customer service are saying

My xbox is working i need help it say troubleshoot and everytime i restart it it say the same thing