I cannot file a case on my suspension

Hi,

Any Xbox Live member with an active enforcement action may submit a review provided the enforcement meets the following requirements:

• The enforcement's duration is greater than 24 hours in length
• The enforcement was issued in the last 12 months

You can see Enforcement history here: https://enforcement.xbox.com/

You can see information regarding a case review here: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-6

If you dont see the option to file a case review then you are not eligible.

You can only file a case review for a suspension that is longer than 24 hours. You must file the case review within 12 months of receiving the suspension. It will only work on account suspensions not console bans. Finally you can only file one case review
a year.

Hope this helps, Happy Gaming!!!

The Enforcement Team does not post here on the forums. The only way to get in contact with them is to submit a case review, if you're eligible.

Log on to http://enforcement.xbox.com to review your suspension details, and see if you're eligible for a case review.

I cannot submit a case review.. the suspension isn't on my account.. I sign into the enforcement page and I scroll down and I see no suspension... so therefore I am not able to submit a case review. I contacted the support line on Microsoft and they told
me about my suspension.. but I am un able to file a case review since I cannot see the suspension penalty on my account on the enforcement page.

There is a reason the ganerpic

You have to file a case review to get more details

Customer support cannot help with suspensions your only option is the case review

If this was an account ban/suspension, you can file a case review on enforcement.xbox.com If a in game suspension, then you will need to speak to the developer/publisher about it. Also you cannot divulge peoples gamertags on the forum as it is against
the TOU.