I cannot download puzzles and I have lost all my loaded puzzles

Discus and support I cannot download puzzles and I have lost all my loaded puzzles in XBoX Games and Apps to solve the problem; Dear Support, I have lost all my previously loaded puzzles and I am unable to download my selected puzzles. Please advise me as to what I can do to... Discussion in 'XBoX Games and Apps' started by StagedCashew514, Jan 8, 2018.

  1. StagedCashew514
    StagedCashew514 Guest

    I cannot download puzzles and I have lost all my loaded puzzles


    Dear Support,

    I have lost all my previously loaded puzzles and I am unable to download my selected puzzles. Please advise me as to what I can do to correct this.

    Sincerely,

    Ronda L Parker

    :)
     
    StagedCashew514, Jan 8, 2018
    #1
  2. QuietCargo34892
    QuietCargo34892 Guest
    Jig saw

    I have tried playing the micro puzzles have points purchased puzzles, now I have lost the ones I paid for and cannot play?????
     
    QuietCargo34892, Jan 8, 2018
    #2
  3. YoungMaple866
    YoungMaple866 Guest
    Cannot download puzzles!!

    I have paid Microsoft for the premium account regarding puzzles and I cannot download the puzzles. What is the problem. I want a refund if I cannot use the puzzles!!!!!
     
    YoungMaple866, Jan 8, 2018
    #3
  4. Castellus Zemi
    Castellus Zemi Guest

    I cannot download puzzles and I have lost all my loaded puzzles

    I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

    https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

    You should be able to find a solution to help fix your problem here. If the problem is caused by a in game bug then you will need to contact the game developer. For more help you can also call official Xbox customer support.

    Xbox Customer Support Number: 1-800-469-9269

    Monday - Friday 6am - 10pm Pacific time

    Saturday - Sunday 7am - 6pm Pacific time

    Hope this helps, Happy Gaming!!!
     
    Castellus Zemi, Jan 9, 2018
    #4
  5. Castellus Zemi Win User

    I cannot download puzzles and I have lost all my loaded puzzles

    I am sorry about this issue. Here is the official support and FAQ page for Microsoft Casual games.

    https://support.xbox.com/en-US/games/game-titles/microsoft-casual-games-faq#834d6dccf2dc4ce5b5adfe96...

    You should be able to find a solution to help fix your problem here. If the problem is caused by a in game bug then you will need to contact the game developer. For more help you can also call official Xbox customer support.

    Xbox Customer Support Number: 1-800-469-9269

    Monday - Friday 6am - 10pm Pacific time

    Saturday - Sunday 7am - 6pm Pacific time

    Hope this helps, Happy Gaming!!!
  6. LauraHammond-White Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    I am having the same problem as all of you but it is now to the point where I click download on either the free puzzles or paid puzzles and it kicks me out of the game completely and goes back to my home screen. No instance in the task manager either.
    If I restart I can play the puzzles but I cannot download anything.
  7. MissMoJoRisen Win User

    LATEST BUILD #17704-RS JIGSAW WILL NOT WORK - HEY, I PAID FOR PREMIUM - NOW FIX IT!

    Mine works but I have lost all my puzzles I bought.
  8. SpinierPanda884 Win User

    Jigsaw Download Failure

    I cannot download collections of puzzles now - apparently this is a recurring problem. Coins are subtracted but puzzles are unavailable to play.
  9. terrytoenges Win User

    microsoft jigsaw puzzles will not load, what can I do?

    I always have to do it twice. The first time I click to load a puzzle, I get the revolving circle and not the ad. I close it and do it again and the ad comes up and plays then the puzzle loads. It does this every time for me. The puzzle never loads on the first try. I use my own pics to make puzzles or get pic off the net.
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I cannot download puzzles and I have lost all my loaded puzzles

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