I cannot download purchased content

Discus and support I cannot download purchased content in XBoX Accessibility to solve the problem; Hello, Yesterday I purchased Lego Star Wars: The Complete Saga on the Xbox Marketplace, but I am unable to download it. The billing address to my... Discussion in 'XBoX Accessibility' started by Jose Riv, May 7, 2020.

  1. Jose Riv
    Jose Riv Guest

    I cannot download purchased content


    Hello,

    Yesterday I purchased Lego Star Wars: The Complete Saga on the Xbox Marketplace, but I am unable to download it. The billing address to my credit card was that of a German one, but I am living in the United States now, so I am unable to download the content.
    Can you please help me get access to this content that I purchased? Thank you.

    :)
     
    Jose Riv, May 7, 2020
    #1
  2. Jaydad17 Win User

    I cannot download purchased content

    You need to contact support and change all the information
  3. Mister Gwyther Win User

    Cant buy anything on the website marketplace or on my xbox

    Is this the only content you cannot purchase? Are you able to download free content and content you have already purchased before?
  4. Smwutches Win User

    Arcade games and region switch error

    If you read the warnings before the migration it says this:

    Previously purchased or downloaded content (for example, videos, games, and add-ons) cannot be downloaded again after migration. Previously purchased content is not refundable, and there is no guarantee that it will work after migration.
  5. Pandasaur cx Win User

    Backward Compatibility To Gears of War 3

    You cannot purchase Xbox 360 content from the Xbox One store.

    For digital download content, manage the game and they should be there ready to be installed. Make sure to be using the account that purchased them.
  6. Smwutches Win User

    I cannot purchase content

    You can check your account at
    https://billing.microsoft.com
    for any errors or to see if there are any outstanding balances. If you're getting some kind of error code when you try to make a purchase you can post it to see if it helps narrow down the issue. But calling is the only way
    to get in touch with the billing department.
Thema:

I cannot download purchased content

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