I cannot download new puzzles. Help!!!

Discus and support I cannot download new puzzles. Help!!! in XBoX Games and Apps to solve the problem; Can you please provide instructions on how to either (1) delete old puzzles and add new ones OR (2) add new ones to a library with 50 categories in the... Discussion in 'XBoX Games and Apps' started by StewardSinger35, Nov 26, 2016.

  1. StewardSinger35
    StewardSinger35 Guest

    I cannot download new puzzles. Help!!!


    Can you please provide instructions on how to either (1) delete old puzzles and add new ones OR (2) add new ones to a library with 50 categories in the library?

    :)
     
    StewardSinger35, Nov 26, 2016
    #1
  2. FellowSky362758
    FellowSky362758 Guest
    Freezing

    Jigsaw puzzles keep freezing up & cannot download any new puzzles! Please help!
     
    FellowSky362758, Nov 26, 2016
    #2
  3. PhyllisStinson
    PhyllisStinson Guest
    Microsoft Jigsaw Puzzles

    New puzzles won't download, but the "gold" I have earned deducts the "purchase". Please, please fix this problem. The new puzzles I have tried to download never appear in my collections, won't open, and I cannot work them. Please, help! I enjoy working
    jigsaw puzzles. Thank you.

    Sweetjadajean
     
    PhyllisStinson, Nov 26, 2016
    #3
  4. YeomanTurnip243 Win User

    Cannot download new puzzle!!

    I had the problem of the puzzles not downloading and the program freezing. Xbox support had me uninstall and reinstall the program. I was concerned that I would lose all points and data, but I did not. This worked for
    me.
  5. SpinierPanda884 Win User

    Jigsaw Download Failure

    I cannot download collections of puzzles now - apparently this is a recurring problem. Coins are subtracted but puzzles are unavailable to play.
  6. BeheldCrown14 Win User

    downloading failure

    I have the same problem.

    I also cannot get the daily puzzles as they will not download either.
  7. VigorousBear826 Win User

    Will not download new puzzle pks.

    I have been purchasing new puzzles for a while even though it deducts 'gold bars' it will not complete the download. It will download the free puzzles .
  8. LauraHammond-White Win User

    Classic Jigsaw Puzzles (Windows 10) -- not downloading HELP!

    I am having the same problem as all of you but it is now to the point where I click download on either the free puzzles or paid puzzles and it kicks me out of the game completely and goes back to my home screen. No instance in the task manager either.
    If I restart I can play the puzzles but I cannot download anything.
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I cannot download new puzzles. Help!!!

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