I cannot chat with my xbox one stereo headset and do not know why

Hey there Bowery,

sorry to hear you are running into these problems. What type of headset is this? Do you know if any other headsets work on your controller?

Go ahead and take a look at the following support articles, this is troubleshooting for the Stereo Headset, the Chat Headset and other helpful links.

• Xbox One Chat Headset troubleshooting
  
• Set up and troubleshoot your Xbox One Stereo Headset
• Troubleshoot the Xbox One Stereo Headset Adapter

I hope this helps! let us know if anything changes.

What do you use for chatting: Xbox One Chat Headset, Stereo Headset, or a 3rd party headset?

Xbox One Stereo headset
www.xbox.com/.../stereo-headset

The mic that came with the Xbox one works. My adapter chat button makes the game volume higher. Is it suppose to be like that?

Hello GentylBear,

And congratulation on the new Xbox . If memory serves me correct, Xbox Ones are shipped with a small mono

Chat Headset that has an adapter attached to it and can only work with and be plugged into an Xbox One controller. However, the newer Xbox One

Wireless Controllers also have a 3.5mm jack and any compatible stereo headset with a microphone should work fine. We have two of the

Xbox One Stereo Headset and both work very well. In deed, they are probably the best stereo gaming headset you can get for the money (about $60US). Also, it comes with its own

Xbox One Stereo Headset Adapter . Unlike the Chat Headset, the Xbox One
Stereo Headset has a 3.5mm jack and can be plugged directly into the controller. I've even used my Xbox stereo headset with my phone. However, the Xbox One

Stereo Headset Adapter has buttons for game/chat balance, volume and the all important mute. So, I recommend using the stereo headset with its adapter. If you do that, there really isn't any setup. Just plug it in and start playing. But, if you do plug
a headset directly into the controller via 3.5mm jack, the Xbox will automatically makes Headset volume, Headset chat volume and Mic monitoring settings available right at the > Settings menu directly off the Home page/menu (kind of cool isn't it). Make sure
the Headset mic is set to On.

Good luck and good gaming,

SA

funny

I have a similar problem see below

Xbox one original controller, stereo headset adapter and headset and I can hear in game chat but as soon as I connect to party chat, they can hear me but I cannot hear them. I tried the original headset that comes with the xbox one and it worked so I figured
it was the stereo adapter. so I purchased a new stereo adapter and have the same issue. so I purchased a new controller with 3.5mm jack. I have the same issue. but if I use my headset connected to the 3.5mm jack on the new controller party chat works fine,
but doesn't work connected to stereo adapter (and I tried 2) So I thought I would try on my sons xbox one (we have 2 xbox ones in the house) so we swapped headsets , controllers and stereo adapters and I had the same problem on my xbox one. whereas his was
working fine (and he was using my controller, headset and adapter) So it would seem to be an issue with my console, that is the only hardware difference. any ideas?